Pumpkin Pet Insurance Reviews | Read Customer Reviews of pumpkin.care

Pumpkin Pet InsuranceReviews of pumpkin.care

4.83,829 reviews
Insurance
666 3rd Ave Floor 23, New York, New York

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Pumpkin Pet Insurance

About Pumpkin Pet Insurance

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.

Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: pumpkin.care
Website: pumpkin.care
Category: Insurance
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pumpkin Pet Insurance reviews

3,829 approved reviews, newest moderated first

Barbara G.
Apr 18, 2026
Have not used it yet
Since i ha e not used it yet. If it works the way the processor said, it should be great,.
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SHAIKH MUJAKKIR H.
Apr 18, 2026
good experience
good experience
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Susan B.
Apr 18, 2026
So easy to work with
So easy to work with Claims processed very fast!!!
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Gena
Apr 18, 2026
Quick on reimbursements
Quick on reimbursements. Good value for the money.
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zhunyu C.
Apr 18, 2026
goodcomment
good comment 2
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Johanna M.
Apr 18, 2026
Pumpkin Insurance is a joke
Pumpkin Insurance is a joke! They used a single bought of loose stool my puppy had after his vaccines as a reason to deny his emergency bowl obstruction. They labeled it a "preexisting condition." Are you kidding me? They were charging me almost a hundred a month to cover absolutely nothing. Why even bother if I am just going to end up paying out of pocket anyway? Don't be conned by them. They are just as heartless and money grubbing as every other insurance company. They don't care about you or your pets wellbeing. This is about the bottom line and if they can find a loop hole to deny you, they will!
Response from Pumpkin Pet InsuranceApr 21, 2026
Hi Johanna, we definitely understand it can be frustrating when a claim is not approved. Like most providers, we do not provide coverage for pre-existing conditions. This means that if something occurs, or was showing signs or symptoms prior to enrollment or during the waiting period, it would not be eligible for coverage. This includes conditions that are related to, secondary, or resultant from a pre-existing condition. Once a claim is filed, it is then processed by a Pumpkin claims team member, all of which have a veterinary medical background. Our claims team uses medical records and documentation provided by your veterinarian in order to determine coverage eligibility. Keep in mind that while we may not be able to offer coverage for pre-existing issues, new unrelated accidents or illnesses may be eligible for coverage. If you need any further assistance, you can reach our care team by phone or chat during business hours, or email us anytime.
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Bill
Apr 18, 2026
I have no title
Very difficult and cumber son to submit my first reimbursement request. Phone call to your folks was not much help. Once I figured out how to submit a reimbursement payment was received within a few days.
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WOLFIE
Apr 18, 2026
Overcharged my credit card initial…
Overcharged my credit card initial premium by $25.00+ and STILL NO REPLY to my email from Pumpkin after five (5) days!!
Response from Pumpkin Pet InsuranceApr 21, 2026
Hi Tommy, we are so sorry for any delay in response. We took a look and do see that our customer service team has replied to your inquiries, but please do not hesitate to reach back out if you need any further assistance.
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