Nugget
The worst Hosting Server ive ever tried
I have had the worst experience in both downloading a mod and trying to run the server and getting billed for purchases that shouldnt have been billed to begin with. This starts off with trying to download atm10 and trying for days to even try get the server running however apparently because its a type of forge (neoforge) it gets really buggy so with that information i wanted to just put it all behind me and just play a different game so i just requested a refund however because of the rules i wasnt allowed to get a refund because of the 3 day policy WHICH HAD BEEN CHANGED TO 24 HOURS (other hosting servers offer 1 week at least) moreover because of the fact that not a single account was logged into that server due to the problems in downloading. This means i couldnt even get a refund on a server that i havent even played on and by the time it was fixed it had already been a week and me and my friends didnt even want to play atm10. Secondly i had received an email saying that the account had been suspended due to "the failure to pay balance" so with that infomation i obviously assumed that the payments had been canceled BUT of course it hadnt and payments was still being made to the account EVEN THOUGH THE ACCOUNT HADNT BEEN LOGGED INTO FOR THE PAST FEW MONTHS. This company, service and server had been one of the worst pain staking problems ive had to deal with. I would heavily not recommend this company if you want to play a modded server as problems will mostlikly occur as my experience with Pufferfish host was exactly as i described it as.
Response from Pufferfish HostMar 17, 2025
Hello, This review is not what actually happened. I’d like to set the record straight a bit. You first contacted us for help with your modpack on January 17, and we responded within minutes and set the entire modpack up for you. You confirmed that it was set up properly, thanked us for the prompt support, and we closed the ticket. 2 months later on March 17, you became irate and requested a refund of all service, stating that we shouldn’t be auto-billing you when you haven’t logged in. We send multiple reminders per month that you have a bill coming due. You may be confused as our refund policy was never 3 days, since the inception of the company it has always been 24 hours and nowhere in any communication would you have ever seen a 3 day refund policy anywhere on any of our promotional materials. You weren’t refused a refund because the refund policy “changed”. It has never changed. You were refused a refund because your purchase was nowhere close to being within our refund policy. I’m sorry you had a bad experience. Kevin