Jack
Dev is kinda lazy
This host is basically a one-man operation headed by the owner, Kevin. Kevin will be aware of a bug for up to months at a time without fixing it. He rarely makes updates/fixes to the Pufferfish+ server.jar (at least not at the same rate as competing server softwares). He also has promised features that are still yet to be added. To be charitable to him, his resources may be stretched among the other responsibilities he has, but he should sort that out if he wants this host to be more popular. If you join the support discord server and make a support ticket, you might get ignored if he doesn't want to answer your question, even if you are a paying customer. That is a huge lack of professionalism on his part. If you're intrigued by Pufferfish+, I would just stick with Purpur or Paper instead of paying for Pufferfish+ since both those offer way more support and have more devs working on the projects and fixing bugs in a timely manner. All the dedicated machines on here are just Hetzner machines too. You could save some money by just going with a Hetzner machine, paying for your own DDoS protection and using Paper or Purpur jars. The performance gain from Pufferfish+ jar is pretty overhyped and marginally better than Purpur/Paper if at all.
Response from Pufferfish HostDec 7, 2023
Hello, We are not a one-man operation, we have a few support staff that are able to help out. I'm not sure which service you purchased, but we strive to answer all support requests within a few hours. I definitely do not deliberately ignore questions and I'm sorry if I missed anything that caused you to think that we do. Our dedicated servers are only rented from Hetzner in Germany. All of our hardware in North America (which is the vast majority of our operations) is fully owned and operated by us. Even for the machines that we do operate at Hetzner, we run them on our own network with our own DDoS protection. Neverless, thank you for your review. We greatly appreciate it. Kevin