Pufferfish Host provides top-notch hardware, DDoS protection, and support for Minecraft Server hosting. Used by many of the world's largest and most popular Minecraft servers!
Pufferfish Host (pufferfish.host) has 110 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
pufferfish.host
Website
pufferfish.host
Category
Gaming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 20% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I feel like you guys are a pretty good host with a whole page dedicated to helping out in certain problems but for some reason it just didn't work for me. I couldn't start the server for some reason even after watching multiple tutorials. I even changed the files and still nothing. But oh well, guess I'm just too dumb for this type of stuff.
Response from Pufferfish HostJan 29, 2025
Hello,
Thank you for your review. We didn't receive a ticket from you asking for assistance. We're usually pretty quick to respond and are happy to help with almost anything you can't figure out, no matter how dumb the question is.
If you need help, please ask us for help.
Thank you,
Kevin
DR
Dhyey R.
Amazing Servers, Mid Support
I've used Pufferfish Host for very long time, As I know there is only 1 person who takes over support and 1 staff only which is Kevin who is the CEO of Pufferfish. With him taking all responsibility on support for Pufferfish Host and focusing on life, it's pretty hard to get a response very quickly. The pricing is pretty expensive compare to other hosting providers but with Pufferfish+ Jar it makes it up and their panel as the panel theme is very clean and unique as well as the Jar is very optimized so you can run many plugins and players on such a small server. Personally, I think Kevin has done an very amazing job running the hosting but I only think it's recommended for those who have tons of players daily or just need it for usage.
Response from Pufferfish HostJan 23, 2025
Hello,
We certainly do our absolute best when it comes to providing top quality support. Unfortunately sometimes things do fall through the cracks, but we do try to heavily prioritize the biggest issues, and we are extremely quick to respond to any kind of emergency support requirements that any customer of any size may have.
Additionally, I am not the only person at the company, we do have an additional support person available to help out with many of the most common support tasks, as well as some other folks that help out behind the scenes.
Please let us know what we can do for that 5th star!
- Kevin
EB
elliott B.
servers great
servers great, setup was a bit difficult.
LR
Lexi_RS
Great host and Owner
Great host and Owner
SE
Seandgn
Very Smooth and no problems
Very Smooth and no problems
VA
validity
Top tier, 11/10
Pufferfish provides an absolutely top tier service. Their infrastructure is innovative with incredible custom in house custom DDoS protection, support is quick, and the servers are fast. I've used pufferfish a few years back, and am happy to be a customer again. It's been phenomenal. Unlike a concerningly large amount of providers, pufferfish actually cares about its service quality and I admire them for that.
Truly an 11/10 host.
JB
Jalen B.
Newcomers
Kind of difficult learning your way around but the help assistant is extremely helpful and fairly straightforward.
NL
Nicholas L.
Billing cancelation process.
Your billing cancelation process is archaic. An employee attempted to reconcile this by stating "we don't bad actors to get access and easily cancel services that would wipe server date with worlds on it."
But you'll take money in a heart beat, without a second thought, and no similar process to the one mentioned above? What if a bad actor just as easily wanted to set up their own server with someone else's money?
A professional organization would deal with this and create a solution. Although this organization seems to lack the moral compass or innovation required to come up with a better process.
Have a great day.
Response from Pufferfish HostOct 29, 2024
Hello,
As we have previously stated, we CANNOT delete a server without confirmation that you actually own the server you are requesting that we delete.
You have repeatedly refused to log into your account or provide us with any kind of proof that you actually own the server you are intending to delete. If you were able to provide a copy of an invoice and the last 4 digits of the credit card that you used to purchase the service, we would be able to help you in that case even if you are not able to access your billing account anymore.
But, again, to reiterate, we cannot delete servers at random just because "somebody" made a ticket requesting that we do so. If a malicious actor made a ticket requesting that we immediately shut down a paying customer's services, and we actually followed through with that, that would be a VERY bad thing. We have these policies in place to protect our users.
I'm sorry that you had a bad experience but we have these policies for a reason. Please contact support for help. We are happy to help you. But when you refuse to provide the basic information that we request to verify your identity, there is very little we can do for you.
We have strict fraud checks in place that verify every transaction with 3D Secure. This, along with other fraud prevention measures that we have in place, prevents almost all situations where stolen credit cards may be used to purchase services. I can assure you, it would not be profitable for us to sell to people who are using stolen credit cards or other fraudulent means of payment.
Thank you,
Kevin
Edit: I checked your email provided by Trustpilot. You sent us a valid support request on Saturday 26th October at 15:18 requesting a cancellation, and we responded confirming your cancellation on Sunday 27th October at 06:10. You were only billed once, and your service did not recur a single time.
