Pufferfish HostReviews of pufferfish.host

I tried to downgrade my server’s RAM, and the host management wouldn’t allow it. That was already frustrating, but it got even worse when I tried to access and download my own server files so I could move them elsewhere—again, the host management wouldn’t allow it. I even reached out and asked them to provide the latest backup file, and I’m still waiting for any kind of helpful response. At this point, I’m seriously considering changing hosts because this experience has been terrible. The fact that I might have to completely remake around seven months of work in just one week because I can’t access my own files is honestly ridiculous. I would not recommend this host based on this experience.

Did a ton of research about hosts, ended up with pufferfish. Tried to buy a pack, got told I’m a fraud. Ofcourse that is not the case so i contacted them. Even with a high priority ticket it took a while to get an answer. I contacted them through discord and I got straight up told ‘just admit you’re using VPN or using fake information’. They’re not even trying to help, all u get is accusations thrown at you. Ended up getting an answer on my ticket and all Kevin once again said was ‘ you’re a fraud’. Not giving any help of maybe trying to prove I am not, or any other options. I don’t recommend using this host purely because of the rudeness of the team, specifically Kevin.

Modpack installer not working out of the box and the clunky and outdated UI was useless. Help support unhelpful and gave me into trouble for contacting them on December 29th as they were all on holiday. If you're willing to take new orders during the holiday, you must be able to service them. Went to another host, wasn't treated as an inconvenience, and it was cheaper. Full refund requested, but told it was the holidays and nobody was able to do it until after the New Year. Avoid this company.

Kevin and the team at Pufferfish are honestly some of the most easy to talk to, and helpful people you could ask for. Nice, easy to use panel as well as nice support, should you need it. Server performance is nice. Dedicated IP included in the cost and Geyser set up out of the box is a very nice touch, one that no other company I've seen does, as well as the incredible DDoS protection provided. Definitely recommend this host. This will definitely be my go to host for all further projects requiring one.

Professional, superior hosting service, quick support, hats off. Good job team

Super clean, super fast, super easy to understand and use, just overall the best host I have used ever

Needs more storage

Solid host not going to lie, but after the payment goes through, the Discord tickets are silent for days and days, the live chat on the panel is also very very silent. If you need help, pray to get it.