PUCKIPUPPY BIKESReviews of puckipuppy.com

The customer reviews on Puckipuppy's site are all positive, but if you go to Trust pilot's site ALL of the customer's reviews are there including the important negative ones. How can this company filter out the negative reviews and only post the positive ones? That's extremely deceiving and in my opinion fraudulent since customers use these reviews when deciding to purchase. I would never purchase from this company again. I purchased a Beagle Puckipuppy and deeply regret it. I purchased this bike based on the size chart but the bike is too large for me, so I contacted customer service to exchange it for a smaller model bike and they refused stating I have to pay $300 to return it to them! That's ridiculous. I know that is their return policy, it's just an awful customer friendly return policy. I could maybe understand if I just wanted to return it, but I want to exchange it for a smaller model since this one is way too large. I will have to pay $300 to return it to them, but I will not make another purchase with them and possibly lose another $300. I would advise anyone who is considering this company to stay away unless you're 1,000% sure you will keep it sight unseen, they have horrible customer service policies!

Ordered the Corgi for my son who is just 5' in height. He can get on good, ride great, getting off is alittle tricky but he's getting used to it. Was very nervous buying an e bike online he couldn't try out. It workout perfect. Buying online was easy. Shipping was accurate and received notifications as expected. The bike comes partially assembled. I recommend to watch a video online. I did a search for one. If you are not handy or have mechanical know how. Call around to some bike shops, you could probably pay them for assembly. There wasn't any directions for the accessories, but I was able to figure them out. The bike is solid, well built, and fast.

The Bike is great. Quality build . Pretty easy to assemble . Good instructions .Customer service is great . They have already contacted me to see how things are going . The Bike rides great . Does everything well an is lots of fun . We have of these and really enjoy them .

We are very pleased with our puckipuppys. We had to exchange a Boxer for a Samoyed for my wife, and the process went very smoothly. Thank you

We just ordered 3 bikes all due to our experience with a friends bike. We love camping and trail riding and his bike was amazing on the trails. We are in our 60's and love that there are so many options for riding. The big plus for me is the ease of getting on, love the step though. When I placed my order customer service was there to help me with any questions. Super Excited and Happy customer

I bought a Labrador ebike from puckipuppy that is well built and fun to ride. I am pleasantly surprised by the power from the lithium battery- motor combo for riding up hill. At 81 years old this ebike is my only way to enjoy long rides on our rural roads. The hydraulic brakes are especially important for me to make safe, controlled stops. I like the overall design and workmanship employed to build this ebike system.

The order arrived in a timely manner, packaged extremely well. The assembly was simple and directions were clear. As far as function, it had been flawless. The throttle will only get the bike up to 20mph but with pedal assist you can get much higher than that. The accessories are a nice touch. Customer service called just to check on how the bike was doing for me so I really appreciated the touch. Overall I am extremely impressed with the product and company at this point.

Great bikes and great company! High quality for a great price. Also, I misplaced the pin for the bike rack and customer service came through for and shipped one to me even though they don’t sell the replacement part! Thank you again and we’re loving our new bikes!