Public GoodsReviews of publicgoods.com

I had some complications with the membership and customer support helped right away. Great service and great product!!!!

Excellent company and always helpful to resolve issues and answer questions.

I'm a founding lifetime member at PG, this means I don't pay an annual fee. I bought flatware that had a defect. I sent pictures with the finish chipped from a single handwash, and was told the following verbatim: "Before anything else, please note that we only accept returns for unused and unopened item/s with the original packaging within 14 days of receiving them." I read their refund policy and NO WHERE does it say the items must be unopened, not to mention the return policy for defective items is 30 days. I cannot fathom why a membership-only company would start their return request emails with "before anything else" and then a misleading statement of their refund policy. After haggling (their first offer was store credit), I accepted a full refund which I will now check in 5 days to see if it is received. I will then make an attempt at cancelling my lifetime membership because frankly I've lost all trust in this company after 20 transactions over the lifetime of my membership. I asked for an escalation and not only did I not get to speak to anyone else, but nobody addressed my concerns about quality, the poor initial response I got, and the integrity of their service. PG, if you do not have integrity, you will fail to keep and attract customers because your demographic are people who can afford your direct competitor's membership fees, who care about the planet, the quality of their products, and that they can trust that if they need to return something, their interaction would be reasonable and honest.

Iris was prompt, helpful, and friendly. She listened to my concern and quickly solved my problem.

I keep getting charged for a membership and told via email my membership is canceled and customer service will not call me to get this sorted out.

Margot helped resolve my issue and I am very appreciative of their speediness and politeness. Thank you, Margot!

I received a quick and compassionate response. I was pretty ticked off when I was surprise charge, but I got the response I was looking for very quickly and it highlights why I continue to shop with Public Goods.

Efficient and friendly service