Public GoodsReviews of publicgoods.com

I had made a mistake when placing my order. Margot responded quickly and fixed the issue for me. Really great customer service!

Very kind staff and quick response

Margot was very pleasant! She answered my questions and took care of my defective product with a great solution. Very satisfied with the customer service and response with Public Goods team

I got a swift and helpful response.

I sent a message and the response was right away with a follow up in answering my question. So appreciated the efficiency.

Public Goods has one of the fastest customer service. The customer service reps are very good. I've been the head of customer service for my company for 25 years so I know what I'm talking about.

my problem was fixed promptly.

Where do I start? I placed an order for 2 fitted sheets on 8/31/24 and was told they be delivered the first week of October. When they didn't show up I sent a follow up inquiry and was told the order was canceled and I had to re-order. In the process of re-ordering I realized I needed the promo code I'd used on the original order for $20 off. When they sent it and I went back to the order, I wasn't able to select 2 sheet sets, only one. When I reported this, I was sent a link to order 2 sheet sets with the discount code included. The link didn't work. Then I tried placing the order directly from the store. I could use the discount code but could only order 1, resulting in a $9.95 shipping charge being added to the order. In the end, I gave up and ordered the sheets from Amazon. What a fiasco!