Webster BankReviews of public.websteronline.com

I banked with webster for close to a year and when I say this is the worst bank to bank with in America I mean it. Customer service is nonexistent they either don’t know how to help or lie over n over saying there will be a fix with any issue you have when there won’t be. When the merger happened I was locked out of my account for over a month, password still the same reset it and still couldn’t get in, I went into the bank two different times to get help to login and got the same response both times that it will be resolved in 3-5 business days and it never was. I finally got sick and tired of hearing same excuse and not being able to login when I got money. I went in to close my account but I couldn’t from a purchase that was 4 days prior so withdrew my entire account and went in to close it completely days after. I’m now with M&T Bank and it’s been great I haven’t had any issues since switching. I recommend anyone who’s still using Webster Bank to transfer to a different and better bank.

I have money in my account. But they are leaving unable to access and telling to just try again later. I looked like a fool at the grocery store already. I can’t even get diner tonight because of them.

Attractive rates via their online subsidiary Briodirect, but liquidity via external transactions is very poor. Getting funds into Webster Bank is easy, getting funds out is very difficult. After linking an external account and getting confirmation of my transfer request from Webster it took 14 days to move funds. Webster doesn't allow wire transfers in any amount or to even close the account. The ACH required to transfer amounts within their written limits took 14 days to "settle" (settle is their word). Their emails state 3 business days but they cannot meet this. A second ACH is currently past their 3 business day description and estimated to take at least 6 business days before the funds move. In this latest case after Webster Bank missed their 3 business day description they simply sent a second "initial" confirmation of the identical ACH request but with a new transaction number resetting the schedule to zero. Multiple Brio customer service representatives seem helpful but after an extended hold period their is response is simply sorry, the back office is...(pick an excuse) and nothing is done.