Webster BankReviews of public.websteronline.com

Webster bank is terrible!! I’ve been a customer for 30 years too long. I finally go to secure a HELOC loan so I can do home improvements. My home is worth more than twice what I owe on it, and I have low, low debt, and a pension and social security benefits that won’t fluctuate so I am very capable of paying this back! Still, it took 4 weeks for them to refuse my application and they decided not to lend me $ due to the bankruptcy I had 24 years ago. Unreal!! I’ve maintained good-excellent credit ever since. I’m changing banks finally. My own bank and they treat me like this. Thanks for nothing Webster bank and for wasting my time!! Plus no one gets back to you in a timely manner. I’ll get my loan elsewhere!! I’m done with these people!! Carol S.

This is the worst bank I have ever dealt with in my long life. Disgusting attitude towards customers, the staff is constantly changing (apparently, the attitude towards the staff is the same). I complained about my office manager, after which she blocked my bank account. Don't deal with this bank!

Started taking money from my savings account...$5.00 per month without notification. Tried for months to close the account after I saw they added a fee. Would not close the account. Would not confirm that I called them with an email. one lie after another. We have our checking account as well as our mortgage with them...have so for about 18 years. They have been dishonst so many times over the years. Worst bank we have ever worked with - stay away.

From start to finish, my experience with this bank has been horrible. Today I called to payoff hundreds of dollars in fees on my inactive home equity loan. A letter I recd said if I didn’t pay by today a new fee would be charged. The customer service rep said there is no one in the payoff dept today to take my payment. This tracks with everything I’ve experienced either this bank. Id never do business again.

The employees at the branches are excellent to deal with and I recently received an email to fill out a survey about the branch I usually go to. The employees at the West Hartford Lasalle Road branch are always attentive and happy to help you and seem to be very happy at doing their jobs. Upon filling out the survey and providing exemplary ratings I found that I could not submit the review as I had a notation that my name was invalid and i repeatedly went back to double check everything but was never allowed to submit my review . This was very frustrating and it is apparent that Webster corporate does not do a good job of selecting a reputable company to put out customer surveys and I found it to be a waste of my time .

Does anyone at Webster Bank understand the complete meltdown happening at their subsidiary, HSA Bank? Since some genius at HSA Bank decided to switch debit card companies, the bank has been a disaster to deal with. We finally pulled our money out of there.

I have been trying to transfer funds from my Brio Direct savings account to my Zion Bank account since October 13, 2025, and have spent several hours on the phone and written multiple emails to their support team. The transfer has still not completed as of today, and communication has been inconsistent and unhelpful. A Brio representative even called and asked me for my full Social Security number over the phone, which is not appropriate or secure. I’m deeply disappointed with the lack of professionalism, delays, and unclear security practices. I strongly recommend others avoid using Brio Direct (Webster Bank) for savings accounts or transfers.

Webster Bank has the worse customer service that I have ever encountered in my years of banking. If you ask questions that they don’t like the sever ties with you for no reason at all. I would never recommend this bank to anyone.