Webster BankReviews of public.websteronline.com

I signed up for low-balance alerts, but I didn't get one; I was told that my profile indicates that I did not sign up for such alerts, although I distinctly recall doing so.

For the love of banking, stay far away from this terrible bank. From day one, they placed obstacles in my way to conduct the simplest of banking activities. They denied me access to my six-figure BrioDirect account just because I changed my email account. The overseers running their 'fraud' department anointed themselves with the power to deny access to your funds for any reason whatsoever. You'll be stuck for weeks, and getting them to release my hard-earned funds has been a nightmare and still is. I wish I had read the negative reviews here because they're all true. Less than zero stars.

They ultimately got back to me after I contacted the President of the bank:) I've been banking with them for 25 years and they didn't even have the decency to get back to me to answer an important question. And it holds true from their CEO on down - he's the worst offender. They call themselves a "Community" Bank but nothing could be further from the truth. As both a long standing customer with very strong ties to the community, they are ignoring me.

DON'T DO IT! You might be lured by a high savings interest rate, but you'll pay for it with abysmal customer service. Depositing is easy...but try withdrawing or transferring and you'll spend hours and hours. I'm still not sure I'm going to get all my money back.

Access to account information I have had my very elderly mother’s power of attorney for years. Her Webster bank account receives only her social security check, and I use those funds to pay part of her assisted living fee (veteran widow payments and my funds pay the balance). I have had trouble getting account balance information online so a couple of months ago I went to the Providence branch, gave them my power of attorney, and at their request changed the account password. Today I could not get the balance online, and called Webster. Refused to help. Account is small and there is no reason to be suspicious. It was recent that I personally appeared. Told me to go back the branch.

I initially opened an account with Brio Direct based on their ad for a high interest rate money market account. Since it was higher than most banks I opened the account. The account opening process was straight forward, quick and shockingly easy. It all goes way down hill after the account is open. I initially requested a transfer from my external savings account. After 10 days I noticed it still was not processed. I called in and was told, no issues present, just takes a little longer for the first deposit. Seems odd, but I went with it. I initiated another transfer from another external account. I got an email a few days later saying there was an issue but it wasn’t specific. I checked the secure messages in my account and nothing was there. I called customer service, was told no issues, the email must have been an error. Few days go by still no initial transfer and still nothing in regards to the new transfer. I called customer service, was told you should have got an email saying that we need proof of ownership of the account being transferred from. I advised I did not receive any type of email like that and why would I need to show ownership. Its an electronic transfer from an external account which was already verified by Webster Bank. I was told that’s their policy. Fine, I sent in proof, waited a few more days, still nothing. I called back, was told the initial transfer was rejected and returned due to not receiving proof of ownership. 2nd transfer was pending. None of the prior agents ever told me there was an issue with the initial transfer request after calling multiple times and the proof of ownership was only needed for the 2nd transfer. Finally the other deposit was received via electronic transfer from an external account which again they had already verified and now have proof of ownership. With all that, they put a TEN (10) day hold on the deposit…. I called asking for an explanation and was told, this is there policy. I got fed up after weeks of dealing with a simple savings account opening. I called in to close my account, was told, you have to email through the secure messaging to request it be closed. I got an email returned saying you have to call in. I call in, was told their system was down and to call back the next day because they could not get into a 3rd party verification service. I called back the next day, was told a check would be mailed for my balance and the account would be closed after I went through the 3rd party verification process. 10 days later I received a phone call from them saying there was a “glitch” in the system and the account closure never went through. I was also told there was a $11 mail fee, but I could transfer for free, which I was not told about this before. I went through closing the account yet again and this time had to wait 4 hours for them to open up the transfer maximums because they have limits on the transfer amounts which are pretty ridiculous. I am unsure if the multiple agents I spoke to throughout the process were either not aware of basic account questions or just flat out lied to me, but dealing with this bank for the month it took to open the account and then close the account was definitely not worth the extra 1% interest over my credit union. I have never dealt with such incompetent “Customer Service” agents and ridiculous bank policies and would not recommend anyone attempt to open an account with Brio Direct. As of writing this review, the account still is not closed however, I did finally receive my balance into a external account.

This is the worst bank. They were offering over 5% interest for a BrioDirect savings account. I opened the account online & registered it. Once acct was funded I could not log in online nor their app. I spent time calling cust svc & had the worst possible experience. They use a 3rd party Verifier to verify you over the phone; ask the most insane questions & cannot repeat the questions... Upon trying to enroll again online it said that it cannot validate the info I put in. Yet I had put in the same info b/c even my laptop auto populated the answers. It didn't matter if I used the laptop or the app, both didn't work & wouldn't give me access to the acct. ABSOLUTELY the worst cust svc reps ever. I finally got so frustrated that within 2 months I asked them to mail me a check for the $5K I invested & they said they MUST send the check via fedex & charge me $11 fee yet they had me snail mail a check to them to fund the account. Highway robbery.

Having been customer w/Webster Bank for many years, I have discovered that when we the customer have virtually ANY issue such as 'unauthorized charges' on a bank debit or credit card-they throw us under the bus. They either want to shut down the card (a MAJOR headache for US) but will NOT actually delve into our complaint. Now I had the exact same thing happen with my Capital One Card. THEY started a dispute-actually LOOKED into it and refunded all unauthorized monies (PLUS INTEREST) and it was the exact same entity that just started charging my W.B. debit card (through Paypal which is just a medium one has one or more accounts with from which one CHOOSES to make a payment to an entity) So after dealing with TWO nice enough regular Customer Service persons at Webster- the first tries to transfer me to their 'debit card department' to 'file a dispute' but I am put back into a menu system having to start ALL OVER again. I do. The 2nd person stays w/me and I am actually (after a 10 minute hold) put on with 'the FRAUD department where I discover? They do NOTHING. They HAVE to 'block the card' (another term for CLOSE) thus creating an even BIGGER headache w/legitimate charges that are done-some automatically! THAT makes sense no??? By the way-it is Sunday, the Memorial Day weekend, so my hats off to the two regular Customer Service persons working who were very understanding! In short? Webster Bank is NOT in the league of Capital One (who by the way told me they BLOCKED any future transactions from the same culprit on their end) but which Webster Bank says they CAN'T.... Go figure. The ONLY bank (or entity I know that requires (if using a phone) for us to punch in our entire SS# to get acct access-in these times?? That alone is a risk!! Me thinks it is time to leave and find a BETTER 'local bank' here in Connecticut!