PtlomReviews of ptlom.com

Ptlom reviews

88 approved reviews, newest moderated first

Pam S.
Oct 16, 2025
Love the product!
Love the product!
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Kathleen
Oct 16, 2025
Easily cleaned with dish soap
Easily cleaned with dish soap. The cats cant scratch up the surface which makes the plastic ones impossible to get clean! This pan makes it easy!
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Steve M.
Oct 14, 2025
Product is to small for my cats 🐈 and…
Product is to small for my cats 🐈 and unable to get ahold of anyone for assistance.
Response from PtlomOct 15, 2025
Hi, You can contact our customer service team for assistance. They’ll do their best to provide you with multiple options to help resolve the issue. However, after checking our customer records and email history, we didn’t find any previous messages from you until we saw this review. We offer a 30-day return or exchange policy for brand-new products. For used products, we provide partial compensation or a replacement depending on the situation and your feedback.
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Brady B.
Oct 14, 2025
Great solid product arrived with no…
Great solid product arrived with no damage. What more can I ask for!
Response from PtlomOct 15, 2025
We’re truly happy to know that you and your pet love our product. Your satisfaction means a lot to us — it inspires us to keep improving every day!
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Peggy Olsen O.
Oct 14, 2025
I have not received my order from you…
I have not received my order from you yet
Response from PtlomOct 15, 2025
Hey there, We're on it! We're checking your package's tracking to ensure everything's normal. If it's lost, we'll quickly send a free replacement cat litter box. This may take one to two days to process. Best regards
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Alejandra C.
Oct 10, 2025
Well made
Well made. My cats used it right away. Highly recommended.
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Marva V.
Oct 8, 2025
Basically it is sized incorrectly
Basically it is sized incorrectly. It is by no means XXL. The first week we had it, one of our cats peed straight through the handle hole making a huge mess. Most of our cats won’t even use it because it is much too small.
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Rhonda
Oct 6, 2025
Love the design
Love the design. Got the corner entry with tall sides. Easy to clean. Stuff doesn’t stick like other brands. Will definitely buy another.
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