PtlomReviews of ptlom.com

Ptlom reviews

Showing 2 reviews with 3 stars · Clear filters

Penny
Oct 4, 2026
I was amazed that I received a large…
I was amazed that I received a large litter box, however it is not XL. Quality seems good, but it was way overpriced for the size alone. I do like the design but too expensive for a large, nolt extra large
Response from PtlomOct 14, 2026
Thank you for sharing your honest feedback! We're glad to hear that you appreciate the quality and design of your PTLOM litter box. We understand your disappointment that the size didn't quite meet your expectations, especially considering the price. We aim to provide lasting value through our stainless steel construction, thoughtful design, and ease of cleaning, but we also recognize how important it is for customers to feel confident about the size and value of their purchase. Your feedback is valuable to us, and we'll continue working to make our product dimensions and sizing information clearer so customers can choose the best fit for their cats. We appreciate you giving PTLOM a try! — PTLOM Customer Care
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Cheryl E.
Oct 24, 2025
Very hard to talk to a real person
Very hard to talk to a real person, but after a few weeks got problem resolved.
Response from PtlomOct 27, 2025
Thank you for your patience and persistence! We are very glad that we were finally able to resolve the issue for you. We truly value your feedback and want to assure you that our email support is handled by real people. We are committed to ensuring that, in the future, customers can get faster and easier after-sales service.
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