Psylos1Reviews of psylos1.com

Great underground brand with 10/10 service. Haven‘t been helped out throughout my order that well by any other company. I will defo recommend yall and I will purchase anytime soon again. Probs and shout out to yall

I ordered a bag from Psylos1. When I received my order, it was in a different material than expected. I contacted customer service, and after explaining why I wanted to return the bag, I not only got to keep the bag but also got a full refund after Psylos1 realised the description of the bag in their ads was wrong. Great Customer experience.

I was honestly a bit worried because of the low ratings, but my experience with Psylos 1 has been wonderful. My order was lost in transit initially, but their support team was incredibly helpful and responsive. They arranged a replacement quickly and I have now received everything in perfect condition. I don't understand why they have such low ratings when their service is this professional. Thank you so much for the great support!

NIE WIEDER!!! wir haben am Black Friday 2 Hosen bestellt, dazu gab es 3 gratis Geschenke! 2 der Geschenke wurden ohne Erklärung storniert. Von dem Shop hörten wir nichts... Wir warteten und warteten, nicht nur auf die Bestellung, sondern auch auf eine Antwort vom Kundenservice. Dazu musste ich mich immer parallel über Instagram beschweren, dann kam eine Antwort. Die eine Hose ist verfügbar, bei der anderen sind sie sich nicht sicher!!!! Dazu bedarf es einer Inventur... Wochen später kam auf Nachfrage dann noch mal der gleiche Text. Wir wollten eine Stornierung der eventuell nicht vorrätigen Hose, die 2. plus Geschenk, sollte geliefert werden. Der Prozess ging dann plötzlich schnell. 2 Wohhen später kam jetzt die bestellte Hose an - nach 2 Monaten!!!!!!! Leider ohne Geschenk!!!!! Obwohl es mehrere Male im Mailverkehr angesprochen wurde und davon nichts erwähnt wurde!!! Mir wurde auf Nachfrage gesagt: die Geschenke waren sofort alle weg, wer zuerst kommt, malt zu erst!!! Wir bekommen einen 10 Dollar Gutschein. Dieser wurde uns gnädigerweise ausbezahlt! Noch zur Hose: sie stinkt wahnsinnig chemisch, kommt direkt aus China! Dem Sohn gefällt sie dennoch, daher 1 Stern!!! Aber wir bestellen dort nie wieder!

Me he pedido una botas de pelo preciosas, con un diseño único!! Estoy súper contenta porque además son súper cómodas!También me pedí una chaqueta muy guay, muy suave y muy especial. Me encanta toda la ropa que tienen la verdad!! El servicio al cliente es estupendo. Súper amables. Y por ser la primera compra me regalaron un calcetines que me han hecho mucha ilusión. Sin duda volveré a comprar! Muchas gracias!

I’ve ordered a pants before new year from shop app and i checked a lot of times and it was always waiting for details and i asked them on instagram. They didn't reply first then i said in their comments “wheres my order its in waiting for details page for more than 10 days rben they said come to dm” after i text them they said what is ur order number? I sent them then They didnt answer me again, and i js checked their instagram page they have more than 200k fake followers. They dont even have 1 viral video or smth. They re js scamming people by looking legit but they’re not legit at all. They’re never sending messages or details or anything also every comment that they have in shop app, i guess thats also fake. Dont believe this page at all.

I would give 0 stars if I could. As a real customer of this site. I highly doubt the positive reviews are real. Hopefully you are smarter than I was and did research before buying if I did I would not have bought anything from this site. It's been weeks since I placed an order with the company and they ghosted me. No information on when I should receive the products. As someone who always buys clothes online this is extremely unusual. I tried to cancel and heard nothing but I was still charged for items I do not have. Hopefully my experience helps others so they do not have to go through this.

I read the trustpilot reviews after ordering because I wanted to cancel the order for a refund, suprisingly they responded within the same 24 hours, refunded me, and gave extra store credit on top of it. Im kinda confused as to why the other reviews are so bad since its really difficult to find customer service this good nowadays.