Psylos1Reviews of psylos1.com

This has been one of the most frustrating customer experiences I’ve ever had. Their website lists the wrong size conversion, so I received the wrong shoe size due to their error. Instead of owning it, they demanded that I pay return shipping for their mistake. After endless back-and-forth, they finally sent a return label. They received the return in August. Then… nothing. After four months of silence, I followed up multiple times. In December, they told me the replacement had already been delivered. I never received anything. During this entire time, I was told to “please have patience.” Is four months of patience normal? Because I ordered the shoes in July. When I pushed back, they sent me a photo showing the package left outside on a busy residential street in New York City. No doorbell use. No attempt to enter the building. No delivery notification. No “out for delivery” message. Nothing. Every single delivery service puts packages inside the building. The door has working bells. Use them. Leaving a package unattended on an open NYC street is basically an invitation for theft. Now they’re telling me to file a police report. Why am I supposed to spend this much time, energy, and money fixing a chain of mistakes I didn’t make? At this point, I don’t even want the shoes anymore. I just want my money back, which they are refusing to refund. Save yourself the headache. This company has zero accountability and even less respect for their customers.

Zero trust to this company, fake information, fake terms and conditions, fake delivery details and fake links from their customer service. One of the worst companies ever. its been over a month and i didnt receive my package, contacting their customer service is the worst nightmare ever. Check their website and you will find incorrect email address, customer support address, all are fake. THIS IS A FRAUD and i dont recommend anyone to buy from this shopify store.

Products arrived in good condition and were as described on the website, box was well-sealed/protected, only complaint is the time it took for processing to begin (I went around 3 weeks with no updates before being told processing was beginning), shipping took as long as you would usually expect if a package came from China.

Terrible company,non existent customer service,DO NOT BUY FROM THEM.

I contacted customer service to ensure i ordered the correct size for the sneakers i would buy. They told me a size 41 would match my foot size. I then received a pair of sneakers 2 sizes too Big. To get the correct size i would have to pay the cost to send my sneakers to China and for a new par, in correct size to be send back to me. This Will cost the same as 75 % of the cost of the sneakers. I feel very wrongly informed and can not recomend this website at all.

First of all I'd like to start by saying I was very excited to make a purchase from this company. I love their designs and prices. However, when I went to order from this company on multiple occasions, it set off my bank's fraud alert each time. My bank stated that their fraud detection software only gave this brand a 20% chance of being reliable.