Psychology TodayReviews of psychologytoday.com

I subscribed to Psychology Today's directory for over seven years. My profile views dropped from 95,000 (2019) to 6,000 (2025)—a 94% collapse. I track how clients find me on intake forms. In recent years, not a single one selected Psychology Today. When I raised these concerns with data, I received canned responses that: Blamed my browser cache Suggested I "optimize my profile" (I've had an 8-year waitlist—my profile isn't the problem) Refuted claims I never made (venture capital firms?) Repeated that results are "randomized" and there's "no way to force profiles to the top" That last point is technically true—but deliberately misleading. You can't pay to be #1, but you CAN have the same therapist appear multiple times in the same search results through separate paid listings. I documented this in my zip code: same name, multiple profiles. That's not "forcing" to the top—it's stacking the deck. And Psychology Today collects $29.95 for each of those duplicate listings. They claim to "clearly distinguish network profiles for transparency." They don't. There's no visible marker. Therapists affiliated with Grow, Rula, or group practices appear identical to independent solo practitioners. Psychology Today was built on independent practitioners. Now it buries us while profiting from the very system that advantages our competitors. When presented with data, they deflect. When asked direct questions, they repeat scripts. I'm not alone. A December 2025 ClearHealthCosts investigation documented the same patterns nationwide. Reddit threads like "Psychology Today is BARREN" echo the same frustrations. Independent practitioners deserved better.

I terminated my membership as a therapist advertising on Psychology Today's directory 4 years ago. I have for the last 4 years, requested several times for them to remove my name from searches. Every request ignored, I still see my name appearing on the internet header page search, under some therapies I do not even offer. I was very unhappy with the service, I received as a therapist, (which cost me money each month). No authentic referrals received for several weeks at a time and the ones which did come through, were very questionable and never resulted in work. I decided I no longer trusted them as an ethical provider of legitimate client requests and do not want to be associated with such a directory. I just wish they would delete my details which misrepresents me and my services.

I feel that it is important to be able to have a profile that reflects accuracy. After my name I use BACP (Snr.Accred) unfortunately their site does not allow you to use a mixture of caps etc. Customer service agent was not interested when I raised this concern so I am focussing on Counselling Directory as their platform allows me to market myself professionally.

As a therapist I was hopeful Psychology Today would give me a boost. It did not provide any referrals and was a NIGHTMARE to cancel. There is no button, you have to send in a "request" and hope it gets done. You can subscribe super easy, but they don't want you to cancel and will make you work for it. Don't bother, it's not worth the money.

The stories are a majority of personal opinions and not real psychiatric truth. Their opinion does not matter. They are all different and poorly written theories anyway.

I have now sent messages for 2 months straight to at least 15 different therapists. Not one reply. Not one. To think that this is supposed to be for mental health care I can’t help but to think of the irony of therapist after therapist literally IGNORING you when it is for MENTAL HEALTH! Its mind blowing honestly and tells me all I need to know about the integrity of this site and the therapist’s it employs.

Absolutely disgusted by a couple that are registered and call themselves both councillors when neither are but just scam you for your money and intimidate you!

I’ve had a really disappointing experience with Psychology Today as a therapist. There’s no way to pause or cancel your subscription from your profile — I had to block payments through my credit card just to stop being charged. Even worse, they don’t clearly show what you’re being billed for, and there’s no breakdown of charges anywhere in your account. 6 months later, when I re-joined, they charged me for two months of service I didn’t want, claiming I owed £40 — without ever notifying me. When I reached out to complain, the support team was unhelpful and refused to issue a refund. Apparently, the only way to cancel is by email, which feels outdated and unnecessarily complicated. Overall, the lack of transparency and control over your own subscription is unacceptable. I wouldn’t recommend this service to other professionals.