I had a card that had only been handled twice and stored in a climate controlled dark facility for over thirty years. The card was in better condition than other PSA 10s I had purchased. It was in pristine condition.
PSA graded it a 7. I called customer care and asked for it to be reviewed before being sent out and they told me I had to wait to receive the card and pay them again to review it. LOL. Like I would make that mistake again.
After I received the grade I read the reviews of their inconsistent grading and see why they receive those justified reviews. I will not be buying PSA graded cards or sending them cards to grade again.
Avoid PSA like the plague. Not worth the money and completely untrustworthy.
JS
John S.
Goodbye, PSA. Hello Beckett, SGC, SCA, etc
I've had numerous and decision-determining frustrations with PSA grading and authentication. I recently requested a simple QuickOpinion. I never received a response despite the fact that they advertise a 24-48h turnaround. Unable to navigate an absolutely awful website, I called PSA CSR. The CSR claimed the system "was not working" -- though they managed to successfully charge my credit account for a process that had never actually taken place.
Here are some common criticisms of PSA Grading:
1. Inconsistency in Grading: Many collectors and enthusiasts have voiced concerns about the inconsistency in PSA's grading standards. Some cards receive vastly different grades despite appearing to have similar qualities, leading to a sense of unpredictability.
2. Turnaround Times: PSA has often been criticized for its lengthy turnaround times. Collectors sometimes wait several months to receive their graded cards, which can be frustrating, especially during periods of high demand.
3. High Costs: The cost of grading services at PSA can be quite steep, particularly for high-value or bulk submissions. This can be a barrier for casual collectors or those with smaller budgets.
4. Customer Service: Some users have reported dissatisfaction with PSA's customer service. Issues such as lack of communication, difficulty in getting responses, and unsatisfactory resolutions have been cited.
5. Influence on Market Prices: There's a sentiment that PSA-graded cards often command higher prices in the secondary market, which can skew the true value of the cards based on the grade rather than the card's intrinsic value.
While these points highlight some areas where PSA could improve, it's also worth noting that they have a long-standing reputation in the industry, and many collectors trust their grading standards.
These standards have been replaced by a management team dedicated to ruining their company. Goodbye, PSA. Hello Beckett, SGC, SCA, etc.
PH
Psa H.
Psa doesn’t have Google reviews for a reason!!
Psa doesn’t have Google reviews open to the public for a reason.. they are a horrible grading company. Countless YouTube videos point out back door high grade deals and mis-grades, damaged returned cards.. if you like psa buy the already graded cards and don’t spend the money on a yearly account and extra getting cards graded. Trust me they are a trash company. Some day when laser grading takes off it will be the end of psa and the favor grading they do for big named companies.
JB
Jeremy B.
It sucks I sent in cards and got…
It sucks I sent in cards and got horrible grades! I keep them in excellent condition and one got a three and one got a five. I looked at the card that got a three it was it perfect condition no scratches creases or any defects of any kind and somehow the card got a three?!? Makes no sense would not recommend
ND
Nick D.
DON'T USE PSA if you're a regular consumer you'll get screwed on grading versus the big business collector's
I joined the Collectors Club Membership for $100 thinking that PSA would be the "defacto" standard for grading my top conditioned cards that I own after looking at them with a 40x magnification loupe, using the accessibility magnification on an iPhone along with using various lighting to detect surface and edge defects, along with centering tools to make sure the submissions were "on point" to receive PSA 8–10's.
I also have to mention that I have a printing and paper science background with a background in archival/archiving best practices so I understand what's necessary for detecting quality defects for printing and substrate/paper conditions.
I ran a couple of rounds of 20 grades (40 cards) by them to see how things went and I can tell that they don't grade very well, lots of 5-8's (4–PSA-5's, 8–PSA-6's, 8–PSA-7's, 13–PSA-8's) and very minimal (4) PSA-9's and (4) PSA-10's.
Many of these PSA-5's through PSA-8's were graded too low. I know this because I ran through a couple of previously Beckett graded 10's, 9's and 8.5's that came back at least 2 grades lower by PSA (as 6's and 7's) after properly cracking the cases, taking out the card then re-submitting as a fresh grade versus a crossover grade. So how can this be?
I've come to the realization and pretty certain that the folks who have higher account statuses/memberships and actually do lots of business and pay the higher prices that are big name collectors, most likely get the higher grades and the regular consumers get much lower grades because they don't bring PSA as much business.
I know this because of the huge difference in grading between Beckett and PSA and I also know this because when I sent a message regarding the poor grades, the service rep suggested I pay $40 a card for a re-grade that includes the new procedure of including grader's notes on top of the Value Bulk $20 per card that I already paid under my Collector's Club Membership, soooooooooo.... you want me to spend more money to argue the grade that ALSO includes grader notes. Shouldn't grader notes be standard, how hard can that be to include them and you want me to spend more money, what so I can potentially get a higher grade.
If this isn't enough proof that PSA isn't a scam and too big of a business with subjective and bias practices that has monopolized the market because their grades pan out the highest ROI, then that should tell you all not to give them your money and use another vendor or use a collector service that does lots of business in order to get the correct grades from PSA.
MG
Michael G.
Lack of Accountability and Zero Transparency
PSA messed up my recent submission, misclassifying my entire 25-card 1930 WD & HO Wills Golfers set as N4 “Questionable Authenticity.” This was part of a larger 300-card order with a total grading fee of $6,000. Despite providing detailed supporting materials—including original packaging (the cards came in the original cigarette boxes) and photos—I received no meaningful explanation for the N4 designation.
I even offered to pay extra to have a few cards resubmitted at a higher grading tier where grader notes are provided, but got nothing in return.
After several attempts to escalate the issue and present additional evidence, PSA continued to hide behind generic customer service responses. The lack of accountability and transparency is unacceptable.
I pointed out that it would take only two minutes to prove the cards were inauthentic. I would have accepted a close-up scan showing differences in print stock, paper quality, or font, and I would have willingly eaten the grading fee (they charged me $500 to label 25 cards as N4 at $20 per card).
I’ve been a loyal PSA customer and have probably spent nearly $100k on grading over the past 10 years. However, once I get the rest of my order back, I’m cancelling my PSA membership and switching to SGC. I know they have the same owners, but it can’t possibly be worse elsewhere.
MJ
M. J.
Scam
Scam. Another poverty pogrom apocalypse pandemic revolution company. You can't grade your card if you're poor and it's worth a lot. If you have a very valuable card worth over 1 million, you have to pay $7,999 to grade it, otherwise they'll say it's a fake and put it in your budget tier "membership" bracket member grading level. And if you were planning to take that card to a convention center show, same thing. You have to print the submission form along with a $7,999 membership level card value bracket payment. Same with the rest. If you got a card, or a stock, and need authentication, sell raw as is with microscopic and lab tests and don't settle for brain meld cookie aftermath outcomes. Grading, they'll bargain drain the value of your card(s) and put your card along with those hot sausage apocalypse bottom forearm finality gratification values and the card will lose value after people find out what happened to the cardholders before, how they all were with it before during all of it, and they'll all lose interest in it after after seeing how everyone was with it when they looking forward to selling it graded with a PSA hologram sticker.
MN
My N.
Was a great company under Joe Orlando
Was a great company under Joe Orlando. Then the money misers took over. Absolute joke of a company now. As stated below, there is absolutely no consistency. I have taken many cards that got poor grades, resubmitted and received different grades. Now how could that be? Thinking of reporting them to the FBI for investigation. FRAUDS!