At Prosper Medical, we’re redefining how people access and experience healthcare. As a virtual-first healthcare platform, we combine concierge-level service with cutting-edge technology to deliver proactive, personalized care to every member.
Prosper Medical (prospermedical.com) has 97 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
prospermedical.com
Website
prospermedical.com
Category
Doctors & Surgeons
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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All were very polite and professional but at the same time dint act above me. Listen explained and call meds in asap. Was very pleased and it was pretty simple to create an account
Response from Prosper MedicalApr 14, 2026
Hi Patricia, thank you for your kind words! I'm glad to hear that our team was polite and professional while making you feel comfortable. It's great that you found the account creation process simple and that we could assist you with your medications promptly. If you need anything else, just let us know!
SR
Susan R.
Efficient
The ease of scheduling and how quickly I was able to be seen. She was able to diagnose me within minutes and sent my script to my pharmacy promptly. My script was ready for pick up in less than an hours.
It’s only been 24 hours and I’m feeling better already.
Response from Prosper MedicalApr 14, 2026
Hi Susan, thank you for your fantastic review! I'm thrilled to hear that scheduling was easy and that you were seen quickly. It's great to know the doctor diagnosed you promptly and that your prescription was ready in no time. I'm glad you're already feeling better! If you need anything else, just let us know.
CF
Chris F.
Our child was sick and we called to see…
Our child was sick and we called to see if we could get a diagnosis and a medical note for school. There was No pediatrician available. The provider did not visit with our child. We are asking for a refund
Response from Prosper MedicalMar 26, 2026
Hi Chris,
We're so sorry to hear your child was feeling unwell, and we sincerely apologize that your original provider was unable to see them.
When we learned of the scheduling issue, we attempted to reach you by phone and email to reschedule your appointment. Because we were unable to connect with you at that time, the original charge remained on your card — however, we have since processed a full refund. You should receive the funds back to your card within 5-10 business days.
Going forward, if you ever have any concerns, we'd love the opportunity to make it right. Please don't hesitate to reach us by phone at (855) 516-7755 or by email at [email protected].
As a small, independent practice, we are deeply committed to every patient's experience and truly value the chance to address any concerns directly before they go unresolved. Your feedback matters to us, and we always want to ensure you feel heard and supported.
We hope your son is feeling better! If he still needs care, please reach out — we'd be happy to connect you with one of our providers.
AU
Admin Urban C.
Great experience
Had a great experience using Prosper Medical for the first time. They booked me an appt within the hour.
The doctor was great, helped me through it. This was fast and convenient.
Response from Prosper MedicalMar 30, 2026
Hi there, thank you for your fantastic review! I'm glad to hear that you had a great experience with Prosper Medical on your first visit. It's wonderful that we could get you an appointment so quickly and that the doctor was able to help you effectively. If you need anything else, don't hesitate to reach out!
AS
Ashley
It was a very pleasant
It was a very pleasant, quick, and informative experience.
SO
Sandy O.
I got charged an extra $49 after my…
I got charged an extra $49 after my copay of $25. To ooooo much for a doc appt. I will never do again. EVER
Response from Prosper MedicalMar 23, 2026
Hi Sandy,
Thank you for reaching out. We sincerely apologize for the confusion regarding our membership fee—the last thing we want is for a billing question to overshadow your care.
We have processed a full refund of your $49 membership fee. You should see that reflected in your account within the next few business days, depending on your bank.
The Prosper Model: We noticed you left us a 5-star review after your visit, and we are so glad you had a great experience with your doctor! To provide that level of service, we use a Hybrid Model that is a bit different from a traditional doctor’s office:
Your Insurance ($25 Copay): This covers the clinical time with your doctor, just like a standard clinic.
The Membership ($49): This is what powers the "Five-Star" experience you enjoyed. It funds our Concierge Team—who handle specialist referrals, prior authorizations, appointment coordination. They will also hunt down the lowest medication prices and provide on-going support between appointments.
In short: your insurance pays for the medicine, and the membership pays for the elite access and advocacy that traditional offices simply don't offer.
We try to be as transparent as possible about this during sign-up, but we recognize that healthcare billing is rarely simple. We’ve taken your feedback to heart as we continue to improve our checkout experience.
Sandy, we genuinely hope you'll give us another chance to show you what a membership experience is supposed to feel like. If you ever have questions about your account, your benefits, or your billing, our Care Concierge team is always here and happy to help.
To your health,
The Prosper Medical Team
GL
Gretchen L.
My regular doctors office was closed…
My regular doctors office was closed for summer break, there was not another office who was taking his patients. Was recommended to go to urgent care or ER. I was soooo sick, called prosper, medical got an appt quickly, doctor was very thorough,had me do some tests and diagnosed, treated and prescribed proper meds and I am feeling sooo much better and I was down for the count. I’m feeling very grateful
Response from Prosper MedicalMar 23, 2026
Hi Gretchen, thank you for your heartfelt review! I'm so glad to hear that we could help you quickly when your regular doctor's office was closed. It's great to know that the doctor was thorough and that you're feeling much better now. Your gratitude means a lot to us!
BB
Bill B.
Excellent care provided
Excellent care provided. Care was professional, efficient and answered all of my questions. Easy to schedule.
Response from Prosper MedicalMar 23, 2026
Hi Bill, thank you for your excellent review! I'm thrilled to hear that you received professional and efficient care and that all your questions were answered. It's great that scheduling was easy for you. If you need anything else, feel free to reach out!
