Prosper MedicalReviews of prospermedical.com

Response from Prosper MedicalMar 26, 2026

Hi Chris, We're so sorry to hear your child was feeling unwell, and we sincerely apologize that your original provider was unable to see them. When we learned of the scheduling issue, we attempted to reach you by phone and email to reschedule your appointment. Because we were unable to connect with you at that time, the original charge remained on your card — however, we have since processed a full refund. You should receive the funds back to your card within 5-10 business days. Going forward, if you ever have any concerns, we'd love the opportunity to make it right. Please don't hesitate to reach us by phone at (855) 516-7755 or by email at [email protected]. As a small, independent practice, we are deeply committed to every patient's experience and truly value the chance to address any concerns directly before they go unresolved. Your feedback matters to us, and we always want to ensure you feel heard and supported. We hope your son is feeling better! If he still needs care, please reach out — we'd be happy to connect you with one of our providers.

Response from Prosper MedicalMar 23, 2026

Hi Sandy, Thank you for reaching out. We sincerely apologize for the confusion regarding our membership fee—the last thing we want is for a billing question to overshadow your care. We have processed a full refund of your $49 membership fee. You should see that reflected in your account within the next few business days, depending on your bank. The Prosper Model: We noticed you left us a 5-star review after your visit, and we are so glad you had a great experience with your doctor! To provide that level of service, we use a Hybrid Model that is a bit different from a traditional doctor’s office: Your Insurance ($25 Copay): This covers the clinical time with your doctor, just like a standard clinic. The Membership ($49): This is what powers the "Five-Star" experience you enjoyed. It funds our Concierge Team—who handle specialist referrals, prior authorizations, appointment coordination. They will also hunt down the lowest medication prices and provide on-going support between appointments. In short: your insurance pays for the medicine, and the membership pays for the elite access and advocacy that traditional offices simply don't offer. We try to be as transparent as possible about this during sign-up, but we recognize that healthcare billing is rarely simple. We’ve taken your feedback to heart as we continue to improve our checkout experience. Sandy, we genuinely hope you'll give us another chance to show you what a membership experience is supposed to feel like. If you ever have questions about your account, your benefits, or your billing, our Care Concierge team is always here and happy to help. To your health, The Prosper Medical Team