Prosper MedicalReviews of prospermedical.com

Response from Prosper MedicalOct 8, 2026

Hi Sean - Thank you for sharing your experience. We understand that out-of-pocket healthcare costs are a real consideration. While your video visits are billed through your insurance at your usual copay, our $99/month membership is designed to cover what insurance usually doesn’t: unlimited same-day messaging with your care team, prescription management, and full care coordination. We truly appreciate your feedback, and we are always working on adding features and services to make the membership fully worthwhile. We would love to hear more from you about what specific additions would bring you the most value. Please reach out to us at [email protected] so we can discuss your ideas and make a special arrangement for your account.

Response from Prosper MedicalJun 8, 2026

Hi Roger, thank you for your feedback. I'm glad to hear that you found the doctor great and that it was easy to get an appointment. I'm sorry to hear about the confusion regarding the $69 subscription fee. It's important to us that our patients are fully informed, and so we will take your feedback into consideration. Our membership is communicated at the time of booking, it's on our front website, and after your account is created you receive an email explaining the membership benefits and cost. I appreciate you reaching out about the refund, as explained in your email the refund was submitted at the time you contacted us but it takes a few days for the banks to process the refund. If you have any further concerns, please let us know.

Response from Prosper MedicalFeb 23, 2026

Hi Jaymes - It was a pleasure speaking with you earlier today. We understand how frustrating connectivity issues can be, and we truly appreciate the opportunity to help resolve this for you. As we discussed on the phone, it appears that the call instability may have been related to your internet connection. For future visits, we recommend using our app, as it can automatically adjust if your connection weakens and will notify you of any internet issues to help with troubleshooting in real time. Please don’t hesitate to reach out if you need anything further—we’re here to help!