Kevin S.
Great communication makes for a great experience!
Our refi was not the fastest loan we've ever done, but I certainly believe it was the easiest. Our LO was in touch with us constantly, proactively contacting us to let us know when major milestones had occurred, or just to reassure us that everything was still moving along during the slower parts of the process. When we had questions, our LO was quick to reply (often in a matter of minutes!) and didn't even blink when we threw him a curve ball about halfway through the process. I can't imagine it being any easier, or feeling safer with our choice of lender. Will definitely call him again when it's time to refi (or to upgrade to a larger home.)



