PrometricReviews of prometric.com

Did a ton of work for them creating test questions. They owe me over $1k. Never paid me. No responses to emails. Completely ghosted. Beware!

These ppl are the worst, lack common sense, they insist you have a phone so that you can shut if off in front of them. Instead of literally letting u keep the phone out of the room or not bringing one. I am starting to understand what ppl mean by culture, I have never agreed or understood but now I understand

Worst proctoring site in the world.

Prometric violates the law with impunity. The company hides behind a useless customer call center in India. The testing site would not let a type 1 diabetic take a dedicated blood glucose monitor and alarm into the testing room. The individual had a blood sugar issue. They did not need 911 called, but it could have been much worse.

What the hell do you mean password doesn’t follow guidelines you bastards, or too many requests? How shitty are your servers

I've had to use this 'service' many times for exams for work certifications. There's always something wrong with the environment you're using but usually it's good enough that the initial person you talk to will allow you to fix it quickly. This last time was not the case, though. The first examiner decided some knick knacks I had next to me in a shelf had to go, so told me to fix it and reconnect. I did, and got connected with a lady who told me it had not been enough with clearing my bottom shelf, now she needed me to empty both shelves, including items that were far from an arm's reach, completely innocent items such as a few Lego cars, video game boxes... She would not budge, she was insisting I had to disconnect, clear the shelves, and come back. I didn't. It was a ridiculous ask, and I kept asking to get put through to my exam. This lasted 35 minutes. Eventually, she asked me if I could cover "the items" with a blanket and finally put me through to the exam. Completely and utterly ridiculous. By the end, I was so frustrated I did poorly on my exam, failing it by just a couple of questions.

On 28 Feb 26, I attempted to take my ASQ Certified Quality Engineer (CQE) exam through Prometric remote proctoring, but the session was terminated before the exam even started. My setup was straightforward and has worked for multiple ASQ exams: a single 55-inch Samsung Ark monitor on a desk mount (about 66 lbs), an external USB camera, and a fully cleared room. I passed the system check, ID verification, and all required scans. After that, the proctors began demanding actions that are not listed in Prometric’s ProProctor User Guide (v7.4, Sep 2025), including laying the monitor flat on the desk, climbing onto the desk to place the camera on top of the monitor, using “another device,” and retrieving a mirror to prove my equipment. I repeatedly stated in the chat that these were not requirements in the guide and that I was cooperating, but the third proctor laughed, dismissed my concern, and told me to contact the sponsor instead. The interaction was unprofessional and demeaning, and it treated me like I was trying to cheat despite full compliance. This failure cost me my only testing window and created unnecessary stress. I am requesting a full review of the proctor chat and session logs, a no-cost reschedule or authorization to test in person, and a waiver or refund as appropriate, along with corrective action to ensure proctors follow published guidance and treat candidates with basic respect.

This company sucks, their systems are really bad and they have basically no customer service, what a terrible experience.