Megan R.
Polite customer service, terrible speed
I ordered a sweater for my brother’s birthday at the very beginning of July, knowing that it’s coming from the US and I’m in Canada. It still hasn't shipped over a month later, but customer service has been polite. My second email (that I sent a day ago) goes unresponded and I am beginning to doubt that this will arrive before the end of August for his birthday. I am moving at the beginning of September and yes, the package is shipping to my childhood home where he lives, but it isn’t fair for me to not have a wrapped gift for him on his 16th birthday.


