projectorochi.comReviews of projectorochi.com

Ordered 2 hoodies and a t shirt, finally arrived after 2 months but 1 Hoodie was missing and had a note saying out of stock and to contact customer service. Contacted customer service and just changed the colour from white to black - now waited almost a month since then and it's still not been shipped. Could've been such an easy message to ask if black instead of white was okay and just sent with the first package. I do really like the quality of the Academia Lucaria hoodie and the pontiff sulyvhan t shirt though and would recommend if you don't mind waiting 2 months. Cannot give a review of the vagabond hoodie as still waiting for it to arrive. I wouldn't have minded the poor shipping times if something had been done to apologize for the poor service eg a cheeky free pair of socks but no.

Si 5-7 weeks to get an answer and receive the shipment notification. 4 days later in the mailbox, and to be honest the only thing i do now, it’s to waiting to get the mail to send it back. If I could do a resume it’s will be no customer service and bad quality.

Fantastic quality hoodies BUT There is virtually NO customer transparency/service. This company will just take your money and take 3-5 weeks at a time to process your order. I've ordered from them twice and have had to wait upwards of a month for my two item order to be processed. Which would be fine if their website said that orders took that long, but they didn't! They falsely boast an expedient 3-5 business day shipping. Their service has been this slow for upwards of a year now and while I want to support them and their products their lack of customer support and transparency keeps me from rating them higher.

Ordered hoodie well before Christmas 2022. Arrived just in time but had damaged stitching in an arm, creating a hole. Customer Support said they would send a new one. Nothing has arrived in 6 months. Can't recommend the service or the quality of the garment - very thin material. Nice design but poor everything else

The time from purchase to shipping to receiving the items is subpar. I've only ordered twice and each time there has been massive delays. I don't understand how standard screen printed clothing takes so long. If you can't keep up with the demand, find a new printer and shipper, or give it up.

I had given this a terrible review as I had the same problem as everyone else with terrible communication problems etc. However the hoodie did eventually show up just over 2 months after I ordered it & even though shipping status still said they didn’t have it. I still won’t be using them again.

If you try to buy a product from this store, you have to know that their shipments take a long time and many people have months and have not received their orders.