Project E BeautyReviews of projectebeauty.com

Excellent customer service. My unit stopped working correctly and I was immediately helped with a replacement after sending a video.

I cannot comment on the product itself. The process of buying from them has been horrendous. They freely ship to countries with no idea or care that the consumer will be stung with extra fees and charges. I was in thailand on holiday and had it shipped there paying for the fastest shipping option (so expensive!!). I get an email from DHL (not project E) saying led masks need an official doctors letter and stamp and that i would need to pay evem more charges. If i didnt do it quickly the costs of storage add up. Not only that... i had to personally go to thai customs so my passport could be validated by the officers. Imagine the inconvenience and shock! These arent small $5 fees by the way. I spent 2 days, a small fortune on taxis and over 8 hours in the heat and traffic to get this letter. Many doctors said no as i didnt buy it from them and they didnt know who i was.. not many spoke gpod english. in the end i found a doctor . Of course it came at a price for the letter - it wasnt free!. I was so ready to give up. Project e did not help whatsoever. They had no suggestions on willing doctors or anything. They hadnt gone thru this themselves. They had their training wheels on!! Irresponsible and downright misleading. To add insult to injury they would NOT compensate me for the fees of the doctor letter, the taxis or the extra customs and storage fees i had to pay. They credited back the shipping fee which was a quarter of the additional fees i forked out. They dont care abt their customers. After they had my money they didnt help liaise with customs or DHL. To top it off DHL were late by 3 days, i was stressing as my flight back home was imminent. This would have caused an even bigger headache. Only buy in store esp when it comes to electronic beauty devices!! Especially if u r anywhere in the asia pacific region. Never again. I have warned all my friends and community too.

It arrived speedily. I loved the packaging and the carrying bag!

Ordered the product online and came the next day. Easy to set up charged it for 3 hrs and it was ready to use. Will monitor it's use in my scalp and leg and face.

I love my LED face and neck masks. They're quick and easy and comfortable to use. Unfortunately my charger started to malfunction. I received fantastic support and friendly customer service. After some helpful troubleshooting, the support team sent me a replacement charger without delay. A very positive experience all round.

Great product and amazing packaging.

Very attentive all the time!

I had some questions about the device and reached out to the team via Whatsapp. They were very fast to reply and helped with everything I needed!