ProclaimReviews of proclaimhealth.com

Tried the unit for several times and not feeling well with it. 1st, the button is not soft, need press hard to make it working and need to continue hold it during the operation time; 2nd, the water floss only flosses in a very short time period, 7 s? Do not think it will help reduce the plaques or clean the teeth; 3rd, the power cord is not soft, too thick and bulky, not convenient for use; 4th, I want to say the idea is good but needs a lot of improvement for the unit. 5th, email the company request to return on 2/13/25, no reply yet

It took me a long time to wait for my order (almost 2 months) because the 1st clinic does not accept non-patients of their clinic (pls check your registered list of clinics); then they have to do my dental scan twice; After that, I have to wait for so long before I received the order. The water container is flimsy and it is not made of durable materials. It is very thin. The cover is also thin in which there is no lock to prevent from spilling. Because the container is very thin, when you hold it, the wall squeezes a little, water will move and spill. The product is expensive. I used my HSA card for this. How I wish the water container is more durable with a lock on the lid.

I placed an order for two (2) Proclaim Custom-Jet Oral Health System units on 1/20/2025. The same day, I identified and selected Aten Orthodontics as my scanning partner and gave them a call to schedule my appointment. When I called the practice, they were very clear and adamant that they were supposed to receive confirmation or some sort of notification from Proclaim, which would prompt THEM to contact ME to schedule my scan. So, I reached out to Customer Service at Proclaim for assistance. I was connected with Anna who told me that before I could call the dental partner to schedule my appointment I would need to select them as my scanning partner. Then she proceeded to tell me that, in their system, she could see that I have completed this step (which I already knew because I read very well and follow steps thoroughly). She shared that Aten Orthodontics was sent a confirmation email from Proclaim when I selected them to be my scanning partner, and provided the practice with the patient details needed from my order. Lastly, she shared that she had called the practice to confirm these details and was awaiting a callback. I was told that once she heard from them, she would follow up with me and confirm that I could schedule my appointment. This correspondence took place on 1/27/2025. At the time of writing this review today, while I understand that it is not a business day, I still have not heard back from her or Aten Orthodontics. Since making the purchase, this entire ordeal has been a ridiculous and egregious display of customer service on the part of both of the aforementioned parties. For a product that has a $799.00 price point, one would expect an entirely different experience. I struggle to envision a single scenario where it would be acceptable for it to take over a week to even SCHEDULE the appointment for the scan aspect of the process. And, frankly, I find it incredibly difficult to believe that Aten Orthodontics has not yet returned the call Anna placed on 1/27/2025. More importantly, there has been zero effort whatsoever to make things right seeing as though I am altogether faultless in the way things have played out. With that, in addition to this review, I will also be filing a complaint with the Better Business Bureau. My most recent email to Anna was sent today, prior to writing this review, requesting a full refund and I am currently awaiting a response. To improve, it is my wholehearted and sincere hope that the necessary conversations are had between the Proclaim company and their dental partners to ensure that future customers are not subjected to the same absurdity.

This company is a fraud!!! Do not order from them. It has been six months and I have not received a device or my money back!

Nothing like what I thought

Got a broken mouthpiece and had to jump through several hoops to get it replaced. Did not feel taken care of due to hassle of broken mouthpiece and not even being able to use the product. Instead of being apologetic and taking care of me by getting my replacement mouthpiece in an expeditious fashion and agreeing to my requests, they provided pushback when I asked for a small discount for the hassle and delay. After I finally received the replacement mouthpiece weeks later, I noticed that the device is relatively weak and does not do a thorough job of flossing my teeth as the manufacturer claims. Sadly, the water pressure is lower than on my $99 waterpik. As a result, there are still food particles stuck between my teeth even after using Proclaim. To their credit, the product is nicely designed and looks much better than my cheap waterpik but I’m not sure paying 8 times the price for a beautifully designed, inferior performing product is worth it.

I purchased this item, came highly recommended by my dentist, however it does nothing more or extra than a waterpik. The only offering of this product is that it may save you a few seconds. The mouthpiece is hard plastic and bulky, the unit is heavy, and quite honestly not worth the extremely high price for doing nothing more than your average waterpik product. I would not recommend this product. Save your money

We were not satisfied with the product. It is better to have the other models on the market in my opinion.