ProAudioStarReviews of proaudiostar.com

Postings don't bother to mention "B" stock items carry NO factory warranty! It took DAYS to get them to answer return emails from Reverb, Then, it took almost 6 WEEKS after they got back the Roland Fantom 07 and refund my payment so I could turn around and buy a NEW 07 with full factory warranty. Then it took 2 more WEEKS to finally get it sent to me after I paid another $1200! When they did finally contact me, it was all patronizing excuses as to why the new one didn't even have the power supply! The box had been opened and the power supply was taken for someone else! They NEVER did send me one! I had to buy one elsewhere. Horrible, despicable customer service. I will never spend another dime here and unless you want to be treated like crap, I advise that you don't either. This is an absolute BULLCRAP way to conduct business, and I'm not the only one they screwed. They also won't let you leave a poor review rating. They block it to cover up their bad business tactics!

THEY ARE CROOKS Lied up initiatiating a refund on an item I never received. Told me to call my bank, I did, no refund initiated. They said they'd have a manager call me in 5 mins, never heard back. Super shady.

Hey! I just want to say that Pro Audio Star has excellent customer service. I had purchased a used Korg Pa5x that had operational issues. The return and credit process was top notch!! Will continue do business with them.

When I saw a "too good to be true" deal on a particular guitar, I started doing my homework. PAS's reputation left me scratching my head. It seems when things are good, they are awesome with amazing deals and great results. When they are bad though, they seem to hit full on horror story. I've never seen a company with such an inverted distribution (everything at the extremes - nothing in the middle). And so it was I decided to roll the dice on a much higher end version of a guitar I wanted at only slightly above my originally intended budget. First, let me say the end guitar appears to be in fine condition and plays well, so the great deal appears to have played out. That said, there were some scary moments: First, even though they were using FedEx and said it shipped the morning after my order, FedEx didn't show it as in their system for days. FedEx can be slow to update - but not days and days slow in my experience with them. Next, the unit shows up, and the box has footprints on both sides of it. The box appeared to have held, but it was creased significantly. Finally, while communication was pretty good up until the unit arrived, it was nothing - crickets after that. Any question or concern (for example, the footprints on the box) received no response at all. The next result for me is that I will probably go into future purchases with them much as I did the first. Noting them as a legit dealer recognized by the brand I'm purchasing, but documenting the hell out of every purchase because the horror stories are too frequent to be completely blown off and my one experience thus far, while having a good end result, was not notable concerns along the way (and the zero response to an existing customer is particularly of concern). My advice to those considering a PAS purchase is, fully consider the deal and exactly what has been said. Ideally capture it in email rather than over the phone. Photography or video what you receive before you open it and through the process. Then be glad when it all turns out ok and you don't actually need that stuff (or be glad you have it if a horror story shows up because now you're on solid footing to pursue whatever actions are necessary). My sense of them is that they mostly do well, but they like to push some boundaries and when you do, sometimes those deals blow up - unfortunately, reviews seem to indicate they don't "own it" when that bad result happens. Hopefully I'll never get to experience that firsthand. I find it difficult to believe that such stories could be all that common on new equipment and they could keep their dealership contract up with major brands, so, as long as I stay new, I'll probably keep buying from them as long as the deal is good enough to make it worth the associated risk/hassle.

Company reached out to me re: a “used” item I’d expressed interest in. They offered a deal, and I accepted and paid but not before attempting to upsell me to a new item. I know how this goes, so I declined. Heard nothing. Received no tracking number. Then, got an email that my order was canceled. Apparently, the “used” item they’d sold me was out of stock at the warehouse. I’ve purchased from PAS before with mixed results. Would have to be an amazing deal to get another chance.

Ordered a used Fender Player Telecaster on Oct.6, 2023 (not realizing it was a holiday weekend). I was pleasantly surprised when a Fedex truck backed in my driveway on Oct.9 with a perfectly factory packed guitar that looks new to me. I set action and intonation and have been playing since. Couldn't have asked for more! W.H.Wiliams

They had some used Presonus Ear Mix 16M for sell bought both of them and had it within a few days. They were very helpful and would use them again!!!!!

I’ve ordered many items - guitars, amp, pedals, microphones, keyboards, etc., and never once had a problem. Actually, I had one problem with a Nord Piano. ProAudioStar put me in touch with the US distributor. The distributor gave me option of returning the piano or getting a huge discount and they’d send me the new wooden side panel that was cracked. They sent me two new side panels and knocked a few hundred off the price. I’ve read the reviews but I swear, proaudiostar has never let me down. Im a real person, a longtime customer and professional musician. The deals are always stellar and only one time did an item marked “used” actually look used. Everything else has been new condition in an open box. I admit, sometimes the prices are too good but again, they’ve been great.