ProAudioStarReviews of proaudiostar.com

Great product selection and great prices. Very fast shipping. To get around manufacturer pricing restrictions, they sell brand new products as "open box". I have purchased several items totaling several thousand dollars and never had an issue.

Trey Wolfe at PAS is great. He and DeJuan were very helpful in helping me get a fair price on a new guitar and a trade. I can attest that these two gentlemen have provided excellent customer service to me. If you are looking for great service and pricing, I recommend reaching out to Trey and DeJuan directly.

After I placed an order with proaudiostar I found a much better deal locally. I contacted my sales person and they could not match that price. I told them I would reject delivery and have the item returned to them. They told me I would have to pay shipping cost which is fair but they would also charge me a restocking fee. After they recieved the item back I was told it would take 5 to 7 days to recieve my refund. 8 days later I called and then was told it would take up to 10 days to recieve my refund. I was worried I that I would not get my money back. They finally did refund my money minus the charge for shipping and restocking fee. They can charge up to 15% of the purchase price for a restocking fee. Between the restocking fee and them dragging thier feet on my refund I will never do business with them again.

Bought an open box of cymbals . Don't know how they are because I keep being told there scheduled for tommorow delivery when they dont show . I checked with ups . They havnt even received item yet. Has been an all around cluster .I wouldn't accept a product from this clown show if it were free.

I made a huge purchase with PROAUDIOSTAR in June 2025, and the entire experience was outstanding from start to finish. I ordered a complete new sound system setup: 4 JBL SRX928S subs, 8 JBL SRX910LA tops, along with base plates, rain covers, transporters, and protective covers. It was a major investment, so having the right support throughout the process was critical. Nicole G was my salesperson, and she was absolutely fantastic. She was communicative, clear, and always timely in getting me the information I needed to make final decisions. Every question I had was answered quickly, and if she needed to consult further, she followed up very fast. She even threw in some nice extras to help get me up and running, which I truly appreciated. The entire system shipped quickly from their Roanoke warehouse, and everything arrived in perfect condition. On top of that, PROAUDIOSTAR had the best pricing I could find anywhere, which allowed me to maximize my budget without compromising on quality. I can’t really comment on their return policy or how they handle defective products because, thankfully, everything in my order was flawless. Based on my experience, I would absolutely purchase from them again and highly recommend them to anyone looking for professional audio gear. Thanks again to Nicole G and the PROAUDIOSTAR team for a smooth, professional, and top-tier buying experience!

I am disappointed with my experience with ProAudioStar. I purchased an open-box item priced at $419. After receiving and testing the speaker, I found that the sound output was lower than expected and did not meet my needs. I requested a return and sent the item back in its original packaging and condition. However, I was charged a $43 adjustment fee, and only the remaining balance was refunded. This fee was unexpected and left me dissatisfied with the overall experience. I hope ProAudioStar can provide clearer communication regarding return policies and adjustment fees in the future.

I'm very disapointed with ProAudioStar.com Customer Service. I asked for a no signature delivery, as I am unable to be home during FedEx Business/Delivery hours. They did not care. I have watched the missed package stickers pile up on my door, and I can do nothing about it. After 3 attempts I asked ProAudio to change the delivery address to the FedEx Store. They said OK, but did not do it. I was finally contacted by FedEx, and was told they would re-route to local office. Customer Service should be more important than anything else. With ProAudioStar.com it is not. This was NOT the store in Brooklyn, this was ProAudioStar.com to be shipped out of VA. Thank You FedEx, you saved me from bad customer service! I spend Many thousands on gear every year, This has never happened with any other company. This was my first time and last time shopping with this company.

Purchased an “open box” Soldano SLO-30 and got a 27% discount vs MSRP. Amp shipped immediately and arrived in perfect condition. Very trustworthy seller and easy to deal with. Highly recommend.