ProAudioStarReviews of proaudiostar.com

After I placed an order with proaudiostar I found a much better deal locally. I contacted my sales person and they could not match that price. I told them I would reject delivery and have the item returned to them. They told me I would have to pay shipping cost which is fair but they would also charge me a restocking fee. After they recieved the item back I was told it would take 5 to 7 days to recieve my refund. 8 days later I called and then was told it would take up to 10 days to recieve my refund. I was worried I that I would not get my money back. They finally did refund my money minus the charge for shipping and restocking fee. They can charge up to 15% of the purchase price for a restocking fee. Between the restocking fee and them dragging thier feet on my refund I will never do business with them again.

Bought an open box of cymbals . Don't know how they are because I keep being told there scheduled for tommorow delivery when they dont show . I checked with ups . They havnt even received item yet. Has been an all around cluster .I wouldn't accept a product from this clown show if it were free.

I am disappointed with my experience with ProAudioStar. I purchased an open-box item priced at $419. After receiving and testing the speaker, I found that the sound output was lower than expected and did not meet my needs. I requested a return and sent the item back in its original packaging and condition. However, I was charged a $43 adjustment fee, and only the remaining balance was refunded. This fee was unexpected and left me dissatisfied with the overall experience. I hope ProAudioStar can provide clearer communication regarding return policies and adjustment fees in the future.

I'm very disapointed with ProAudioStar.com Customer Service. I asked for a no signature delivery, as I am unable to be home during FedEx Business/Delivery hours. They did not care. I have watched the missed package stickers pile up on my door, and I can do nothing about it. After 3 attempts I asked ProAudio to change the delivery address to the FedEx Store. They said OK, but did not do it. I was finally contacted by FedEx, and was told they would re-route to local office. Customer Service should be more important than anything else. With ProAudioStar.com it is not. This was NOT the store in Brooklyn, this was ProAudioStar.com to be shipped out of VA. Thank You FedEx, you saved me from bad customer service! I spend Many thousands on gear every year, This has never happened with any other company. This was my first time and last time shopping with this company.

They ship using FedEx and as such my fears became a reality. My package has gone missing in the Fedex black hole that we hear so many stories about. This will be my last purchase from PAS unless they change shipping carriers.

Won't send return lable for a wrong item. Avoid at all cost.

The sales process was easy and the pre-sales chat provided a good deal. However, the return process was arduous and frustrating. It took nearly two weeks after they received the item back and a handful of messages and phone calls to finally track down what was happening with the return. There were "system issues" first, then the rep gave me an estimated date which came and went with no return, so the next week a different rep told me they'd have to contact the warehouse and get back to me via email in a few hours -- more "system issues." Still nothing hours later, so I called and spoke with someone who said that the warehouse team is still processing the return....weeks after they received the item back. They said I should expect the return by end of day. The end of day came and went with no refund and no email follow-up. The next day, I finally got the refund issued around lunch and the delay was now due to something about shipping labels. While the initial sale was 5-star, the return fiasco really soured this review and I'm not the only reviewer who has had return issues either. How can an online vendor have so many "system issues?" Is their "system" really that bad? How do shipping labels impact a refund on a item that has been sitting in their warehouse for weeks?

I ordered a Shorty Hofner Bass from them. I wanted a practice bass for travel and it looked cool. When I received it, it had a P bass neck and I prefer a jazz neck. I returned it and was charged 30% "discretionary" return and taxes on an item I already paid for. When I complained, I was told they will refund the taxes $3.30, but the return was discretionary.