Frontdoor ProReviews of pro.frontdoor.com

They contacted an appliance company to fix my refrigerator. The tech did diagnose the issue correctly but said that I needed a new fan motor and temperature sensor. He installed the fan motor but not a temperature sensor. When I asked him about it he said that the motor was an "upgraded" one and that it had a temperature sensor in it. That was not true. I contacted the appliance company and Frontdoor (by email and text) asking to get a refund for the temperature sensor. Frontdoor said they would look into it but I never got any response from them. I had to call the appliance company myself and they resisted giving me a refund but I kept calling and complaining. They eventually gave me a refund. Frontdoor was no help.

They came on time as expected and the job was done. In and out. Nothing more nothing less.

Terrible company. They assigned jobs to PRO'S, and when the Pro arrives to customer house, they cancel the job. Did not even want to pay for the trip.

The serviceman was prompt, courteous, and was able to take care of our issue. Would gladly use his services again if needed.

Quick response

Best experience

HORRIBLE, never even call these people, they are the worst! My oven was having issues with heating up and keeping hot, and they sent someone out to determine the root cause. First of all, this is like an Uber service. The repair person does not actually work for the company. They said they would charge $80 to check it out and this money would go towards the repair if I chose to have them do it. So, after about 10 minutes of being here and not really looking at anything, I was told the issue was with my computer and it would be $1200 to fix. I said let me chat with the wife and get back to you. I called the next day to schedule the repair. A different tech came to the house and he investigated a little more and said that I would need to replace the temperature sensor, it was not the computer. This would cost about $350 for the sensor and another $350 for the labor. Oh, and since this was a different tech, I would not be able to credit the $80 that the first tech charged. I did a little research and found that the sensor cost about $45 and takes less than 1/2 hour to replace (and they want to charge $700 for this). I called another company that was owned by the gentleman who came out. He did everything he could to determine the problem since he did not want to charge for something that was not broke. He took out the heating element and found that it was not working and could show me where it was broken. I had the same problem on both stoves. He told me how much the part was (I confirmed online) and would charge me $250 to do the repair. He spent a couple hours already figuring out the problem. I did not tell him about my experience with Frontdoor. I asked him how much he would charge to replace the temperature sensor. He said it was a very simple job and would only cost $100, not $700 which I was quoted by Frontdoor. It was so nice to know that I found someone honest, I get so tired of companies like Frontdoor trying to take advantage of me. They would have charged me a lot of money and time but never even fixing the problem. I hate Frontdoor and hope that the bad review I am going to put out there everywhere I can find does cost them some business.

The interaction i had with the tech was great. He was very knowledgeable and educated me on the services I was having done