Frontdoor ProReviews of pro.frontdoor.com

William was respectful as he came into my house, and after I showed him to the basement, he was able to service my hvac without any issues. Fortunately he didn't see any issues, and changed the filter for me. Before he left, I had a quick question about the thermostat and he was also able to answer that easily. My only critique had nothing to do with the service I received, but with my experience with scheduling. This was a pre-season inspection I originally tried to schedule back in September or October, and I kept getting canceled on. I understand that workers get sick, tires blow out, but perhaps the company should keep a few emergency slots open each week or two so that months don't pass before a scheduled appointment is honored.

The service was performed quickly and expertly

The company that showed up was professional and helpful. They were good at communicating their arrival day and time.

Not even a 1 star. Their tech installed a MOEN Flo leak detector with the control panel and control facing down in a hole where I cannot see it. The device is also below water level when it rains. I asked MOEN about the install and they told me it was a electrocution hazard and to unplug it immediately. The contractor refused to correct his mistakes unless I paid him $150 more. At this point Frontdoor and the contractor are ghosting me. I'm working on a document for the CA Contractor Licensing Board. Beware.

The appointment was set up quickly, and the technician called to confirm, and he arrived on time. He respected my home and informed me of the steps to provide the requested service. He suggested a few inspections, and I purchased an additional service. I appreciate the summary and suggestions for future service or equipment purchases for my home.

First he was on time. The gentleman was friendly and he told me what was needed to do in the future.

Problem resolution.

Needed an electrician due to a GFCI outlet that would not reset thus causing the breaker to trip each time the switch was turned on. Steven from Lite It Up Electric did an amazing job! He was very friendly and didn't mind answering questions. In fact the job was completed in approx 15 minutes! Thank you!