Frontdoor ProReviews of pro.frontdoor.com

Great experience

They were on time early actually

Complete fraud of a company. They send a technician to your home and never fix the part while charging you for every visit, parts, labor, etc. Then fail to return phone calls, offer refunds, return payments, offer solutions, etc. Debra the customer service manager was no help at all. Do not do business with this company.

Frontdoor did not honor a purchased installation agreement. A bundle package for a water meter with installation that Frontdoor would be responsible for was purchased. The package outline what services where covered for installation. When plumber arrives he asked for additional cost for installation. He did not inform me as homeowner owner that he was responsible to get Frontdoor to approved extra cost. After installation and additional pay to plumber reached out to Frontdoor. Customer Service admitted he did not follow the correct procedures. When requesting to discuss extra fees and what they where for and why did or did not follow under original agreement Managers in Customer Service (Candy/Andrea) refused to discuss, would not except my phone call, and would not allow customer service rep to give info on their supervisor or how to reach out to Frontdoor legal department to discuss policy. Very Disrespectful and Unprofessional actions

The guy was very punctual and completed the job quickly!

Because the lock was so old and worn, he had to do extensive modification to the cylinder and pins. But now it works perfectly. He was on time friendly and went out of his way to explain to me what he was doing

Professional service

By far the worst experience I have had with any company. They sent a plumber to install a device that detects leaks and required by my homeowner insurance. When I bought the device for 900$ they said there is a free installation is included. when the plumber came he said you have to pay 800$ extra. After he left I had no hot water. I called him and told him I do not have hot water. He said sorry I forgot to turn on the hot water back on. I turned the hot water back on and still no hot water. I called frontdoor complaining and they said it is your fault why did you pay him. (This is their plumber they sent). They refuse to do anything. The device is not working, they broke my water heater and they charged my credit card 800$. When I looked online I saw that there is a scam and they charge every body extra. DO NOT HIRE THIS COMPANY OR YOU WILL BE SORRY.