Lesley S.
Was great the first year but not now
Every time it’s time to update my yearly consultation, something goes wrong and delays things. Then I get different answers every time I contact someone to fix the problem, which is never fixed the first time I call, and that causes even more delays. The dumbest part of all is they’ll send an email telling me to contact them. When I call, I’m told someone will call me within the next 48 hours and I need to be available to take the call. Couldn’t the email tell me that?




