PRJKT RUBYReviews of prjktruby.com

Response from PRJKT RUBYDec 22, 2025

Connor, we’re really sorry for the conflicting information and understand how frustrating that must have been. We do offer Overnight and 2-day shipping within the 48 contiguous states, and it’s upsetting to hear that wasn’t clearly communicated. We’d really appreciate the chance to look into what happened and make this right for you. Please reach out to our patient support team at (844) 887-7829 or email [email protected] so we can help.

Response from PRJKT RUBYDec 11, 2025

Amanda, we’re so sorry to hear you had a frustrating interaction at first. That’s not the experience we want for anyone, and we appreciate you letting us know. We’re glad Hannah was able to help, and we’ll look into what happened so we can improve. We hope you'll give us a chance to make things right in the future.

Response from PRJKT RUBYDec 5, 2025

Aarushi, thank you for sharing this. That sounds incredibly frustrating, especially when you’re trying to stay on track with your birth control. We know how important it is to receive your medication on time, and we’re sorry to hear about the address issues and the trouble placing an order on the site. We’d really like to look into what happened and help sort this out. Please reach out to our patient support team at [email protected] or (844) 887-7829 so we can review your account and work toward a resolution.

Response from PRJKT RUBYAug 22, 2025

We’re so sorry to hear about your experience. Receiving your birth control on time is essential, and we truly regret that we let you down. We’re usually known for fast, reliable delivery, so it’s upsetting to know we fell short. We’d really appreciate the chance to learn more about what happened so we can make it right for you and improve for other patients, too. Please reach out to our Patient Support team at [email protected] or (844) 887-7829. We're here to help and hope you can give us another chance.

Response from PRJKT RUBYDec 21, 2024

Thanks for sharing your feedback, Nat. I’m really sorry to hear about the trouble you’ve had with our website and payment process. I completely understand how frustrating that must be. We’re working on fixing these issues, and your experience definitely helps us know where to focus. I’ve passed your case along to the team to make sure we get this sorted out quickly, and we’ll reach out to update you soon on your order. Thanks for your patience, and please feel free to reach out directly if you have any other questions or concerns.

Response from PRJKT RUBYFeb 21, 2024

Thank you for your feedback, Brittney. Regarding auto refill frequency, we send refills earlier than 90 days to ensure you never run out of birth control. Each pack contains 28 pills, so sending them every 90 days would be too late. That being said, you may view your next shipping date and turn off auto refill in your account settings at any time. Regarding the prescription change, pharmacists may substitute generic versions of medications for availability and cost reasons. These generics are therapeutically equivalent. We apologize if the change has caused migraines, and we want to work with you to find the best birth control for you. Please contact Patient Support at (844) 887-7829 or email us at [email protected]. Thank you for your understanding as we work towards a resolution.

Response from PRJKT RUBYSep 5, 2023

Jessica, we appreciate you sharing your concerns about your recent visit with a PRJKT RUBY Nurse Practitioner. Your feedback is essential to us as we always strive to improve our patient experience. We are sorry for any discomfort you felt during the conversation with our NP. Our intention is to ensure the highest quality of care and safety for our patients. The clinical questions we ask are critical to ensuring we are meeting the standard of care for prescribing birth control and above all, protecting your health and safety. We could have made it clearer as to why the NP was asking those questions, and we apologize if you felt we were being intrusive. We value your loyalty over the years, and if you ever reconsider, we'd be more than happy to provide you with great care in the future. We wish you the best with your healthcare journey.

Response from PRJKT RUBYApr 18, 2023

Thank you for taking time to provide your candid feedback, and I am genuinely so sorry for the inconvenience—we are in the process of updating our old email system, and we will hope to greatly improve your experience in the coming months. In the meantime, please use code PRFREE for one free month on your next order. Thanks again for letting us know, and please give us a call or email us if you have any additional questions or need help with anything.