PRJKT RUBYReviews of prjktruby.com

I have been using project Ruby since 2016, when I met a guy who I thought it was worth getting on the pill for. I had been on the pill previously, and I was prescribed something new by somebody who I believe had just fallen victim to a very pretty pharmaceutical sales rep. Because if they had actually study the side effects, they would have known not to prescribe it. My previous pill issues essentially made me not want to eat. I would pass out in my college courses, I nearly flunked out, several times I almost passed out while driving because I don’t eat when I’m not hungry. So I stopped taking it, and I was very worried about getting back on it, but this gentleman who is now my husband, made it seem worth looking into again. Best decision I’ve made in a long time. I love the service, I love the fact that this pill does exactly what I needed to do with almost no side effects whatsoever. And I love especially the cost is low and manageable. But I think above all, I love the organization and their mission as a whole, which is why I suggest this company to quite literally everybody who asks where I go to get my pill.

I really hate to write this as all previous experiences with customer service at PRJKY RUBY have been stellar, but the experience I had this week was so negative and the lack of follow up so concerning that I do believe this is the best way to make sure I am heard. I called PRJKT Ruby on 1/6 at 1:36pm CT to resolve an issue with payment after replying to an email about the issue and receiving no response. The gentleman on the phone would not let me complete a single sentence, constantly talked over me, and had no mind to listen to what my issue as a customer was. When I stated that I had previously sent an email he asked me which email I had sent it to and when I tried to explain that I had simply replied to the email they had sent me he cut me off again and said they hadn't received any emails from me since October. Moot point, I'm on the phone trying to resolve the issues, but calling a customer a liar doesn't seem like the road you want to go down either. He then told me that the issue with payment was that the transaction was declined. I said that yes, I had moved the money into the account and the charge could be processed now. Again, before I could complete this sentence I was interrupted by the agent telling me that he knew I THOUGHT what was going on, but what was actually going on was that he had the wrong card number. Okay, cool. I can give the correct card number but you should probably mention that first or AT LEAST allow me to complete my thought before interrupting me to tell me the issue. At this point, I asked for a different agent because it was clear our conversation got off to the wrong foot and his customer service skills were too lacking to turn the call around. He then started screaming at me about how he doesn't know why I would say that and he only wants to help me. At that point I muted my phone and just tried to find the card he needed. He then continued to try to say things to which I responded, "Look I know you have other customers you need to help and you want to get off the phone with me--" This really sent him into screaming mode, saying he had nowhere else to be and that he didn't know why I would accuse him of that. At that point, I disconnected the call so as to speak to someone else. The call lasted less than four minutes, but it was four minutes of constant aggression from this agent. My partner and I both work high level customer support and even he was astounded, saying he could hear me trying to deescalate this agent. I then called back and resolved my issue, but also asked to speak to a supervisor to let them know about my experience. After waiting nearly 20 minutes to be transferred to a supervisor, the agent I spoke to the second time (a complete angel and great customer service agent) informed me that this would not be possible at the moment but that she wanted to "make it right" by paying the shipping on my next order. I explained to her that while I appreciated the gesture, I was not seeking a monetary return but instead the issue could be solved even with an email from her supervisor confirming they had listened to my previous call and heard my concerns. This was not provided to me, so here I am. I question whether I will continue to use PRJKT Ruby. I am paying a premium for generic drugs for the convenience of not going to a clinic and picking up my own pills during a pandemic, but being heard as a customer is also highly important to me. I hope they can resolve this issue. EDIT: Coming back after 8 months since I was finally able to feel safe enough to go to a gynecologist and get the prescription for myself. I never got a follow up from a supervisor regarding this negative interaction. When I called today to cancel the agent didn't even ask my name, just said, "Okay you're cancelled!" Pretty obvious that customer loyalty is not important to this company.

Helpful and friendly process and video interview. I switched here from another online provider when they didn't ship to my area. It feels good to support PRJKT RUBY's charity efforts at a comparable cost!

I had no issues using RUBY, and was happy to support a good cause as a bonus. The thing I will miss the most is the convenience of having my birth control mailed to me.

I have used this service for years. The shipping is fast and the product is reliable. Only thing to improve is the price of the monthly prescriptions. I would be interested to know how much of the cost is for the product I receive, and how much goes toward helping others get prescriptions.

I have never had an issue with getting my prescription on time & when I talk to a physician over the phone, they make me comfortable.

Always easy, friendly, and convenient. I would recommend this company to anyone

Very quick easy appointment. Quick receiving medication.