Erica E.
CSR's sometimes acts as Physician
Sometimes questions are answered by unqualified Customer Service Representatives rather than a physician, even you when directly email your prescribing doctor you sometimes get a response from a CSR. CSR's should handle billing issues,etc. But when I ask question to a physician regarding my medication, side effects, and its comparison to another medication I should not receive a response from a CSR. In fact, this may pose some serious legal ramifications for you.




