primotronixReviews of primotronix.com

I ordered a Sony SLT-A37 kit from them on Tuesday. On Wednesday I received the upsell phone call about needing to purchase an extra battery because the included one only lasts 20 minutes. I know the Sony SLT line, and that is a blatant lie. Then I was told that my camera listed as "Order Now" under availability on their website is on a 4-6 week backorder from the factory and will be shipped as soon as they can get it in from Sony. This model was discontinued in December 2012, so I doubt Sony will be shipping those soon. I told the phone rep to cancel my order. Thursday, their website still showed my order as in process, so I emailed their customer service department to request a cancellation verification. No reply, so I emailed again today, along with an explanation of why I am cancelling. I would NOT recommend ordering from Primotronix. I am about to contact my bank to make sure they do not charge my card, because they seem shifty enough to do that. STAY AWAY!!!!

DO NOT ORDER FROM THIS COMPANY!!!!!! Heres how my experience was!! I Also will never order from this company again! I had the same experience as [name]. I ordered a Camera on the 19th of july for my fiances birthday ... 48 hour processing and 7-10 days shipping. They called me within 24s of ordering to verify that it was me that ordered the camera because i was having it sent home to her as i was at work. which i was impressed with. Than the BAD happens... They ask if i wanted to purchase a different battery for the camera because the one that comes with it only last 20 minutes.. i said no thanks and they continued informing me that i would need a 1 or 5 hr battery instead of the original that come with the battery ... i did my research before ordering and a few other reviews said that the battery that comes with it will last for days. I politely told the guy that i was not interested and that i wont be taking that many pictures so i will pass on the other batteries but thank you for the suggestion. he in returns says " i dont know why you have to be like that, i will process your order, bye" and hangs up .... i called back to speak to a manager.. he said that the order was processed and he was sorry for that guys behavior that he obviously works off of commition from those batteries. he stated my camera would be here by the 28 .. i waited until the 27 and called for a tracking number.. they said that it was not shipped out yet but when it does ill get a tracking number emailed to me . i called again on the 1st of august. and then they said that they only had the body of the camera and that it will be shipped out soon. on the 5 i was told that it is ready to be shipped and that i will have a tracking number by the 6th guaranteed. i called to day to find out that it was over seas and that when it gets to the u.s. i will get my tracking number and it will be 7-10 days shipping from then.... i canceled it .. enough is enough... every conversation i felt like i was being talked to like an idiot.. VERY RUDE VERY IGNORANT COMPANY!!! i WILL NEVER BUY FROM THEM AGAIN AND I WARN ALL THAT DO THAT THEY ARE HORRIBLE TO DEAL WITH... i have had hours of being on hold and minutes of actually talking to a representative. everyone there was a manager and everytime i asked to talk to one they said they were the manager.. I will let you know if i ever get my money back. i wont be surprised if i dont. very unprofessional and i order alot online...this is by far the worst company i have dealt with.. 5 minutes after posting this review i got a call from [name] a representative of the company and he assured me a camera plus battery by friday aug. 9th..that they were ordering from amazon...i will post if i get it then or not. seems like this company has good expectations but poor employees. but if i get the camera that will be a big plus and shows that they do have a sense of customer service. its a shame i had to go through all this just to get what i should of had a week ago. but glad they are holding there end of it..hopefully. AND today is friday aug 9th. just called to find out if the camera was gonna be here today. on hold for 30min. and THEN told it was shipped yesterday and will be here Wedns. So i canceled the order again. they told me that they would have to wait till the camera was back to there office before i would get my money back. i told them that i changed my review to 4 stars because they were going to make things right and now its going back to 1 . if there was a -5 that would be this company. i was also threatened!! he said that it will take 1-2 weeks for my refund, i said my reveiw was getting changed back and in reply he said " well if your going to be like that than maybe your refund will take 6 months, or 8 months" I HIGHLY RECOMMEND THAT NO ONE ORDERS FROM THIS COMPANY! There prices are fair but they piece there orders together and once they have everything they ship it to you but they keep you hanging on long enough for everything to get to them! .... DO NOT ORDER FROM THEM OR LISTEN TO THERE LIES! IF you have a order with them now cancel it and get your money back otherwise plan on waiting a month for your order or not get it at all! .... I have never been threatened by a company. or guaranteed something so many times! WARNING! DO NOT ORDER FROM THIS COMPANY!!! oh and [name] wasnt in today! Surprise! ex.[private data], [name] from customer service was the one that threatened my money [name] said why do you have to be like that [name] said he will deal with [name] behavior [name] begged for one last chance and failed DONT ORDER FROM PRIMOTRONIXS.COM!!"

I think shoving steel needles into my eyes would be a much more pleasurable experience than dealing with these people....BAD SERVICE, RUDE, UPSELLING, OVERCHARGING, SLOW, ETC. ETC. I wish I would have read reviews first before I ordered, if you haven't ordered from these folks yet DON'T!!!!!! Save yourself time and aggravation and go someplace else to get what you're looking for.

I will never order from this company again. I ordered a camera from their website that said it would ship within a week as I wanted the camera for a trip I was going on. The camera never came and we never received any notification of delay. I tried calling the company multiple times but their customer service hours are non-existent and difficult to get through. Finally after 2 weeks (i've now completed the trip I wanted the camera for sans camera) I wrote an e-mail to customer service saying I had never received my camera and at this point that I didn't even want it anymore. I get a generic response saying my camera is now on the way (where had it been until now and why had no one even sent me any information regarding my camera is a mystery). My camera arrives 3 weeks late and then only has a 7 day return or exchange policy which is ridiculous. An exchange for a product that you are not happy with, especially electronics that take some time to figure out is ludicrous. It took me a little more than a week to figure out that there were features of my camera that I didn't like. Now i'm stuck with a camera that I'm not thrilled with and I didn't even have it for the purposes I wanted it for.

I placed my order last Friday and got confirmation right away followed by call from rep verifying my order. He offered some great deals like 3 year insurance for a fraction of what other companies will charge. I got my order today and cant be more happier. Thanks Primotronix.!!!

I had a really nice experience and get a very good deal with satisfactory customer service.

Update - Vendor has agreed to allow me to send the camera back for full refund. They are agreeing to pay for return shipping costs, which is good. This is satisfactory resolution of the below issue. I purchase a Nikon J1 camera from Primotronix. Granted, the price was good and shipping was fast. However, big problem is that they advertised the camera to be brand new. I even called to confirm the camera is new and not refurbished and the sales rep confirmed. When camera arrived, it was in an almost unmarked white box (not your typical decorated, resale box). I called customer service and they again said that this is a new product. I called Nikon, gave them my serial number and was told the camera was a refurbished unit with a reduced warranty. The many negative reviews of this company clearly indicate that they do not operate honestly. It seems it's either slow shipping, bait and switch, unnecessary upsells, or false advertising. What makes the matter worse is that they called me before the product shipped and asked me to write a positive review of them in exchange for a free card reader. I didn't realize what they were trying to do at the time. They in essence wanted to pad their vendor rating before the product arrived and the customer has a chance to be disappointed. Therefore, I believe a lot of the positive reviews that are online are not voluntary reviews. Be very careful when dealing with this organization. Too many people have been left disappointed. Spend a little more and go with a reputable reseller.

While I believe I got a new camera for a good price, I found the service to be slow and not especially friendly. The gentleman I spoke to, while he was not outright rude, seemed annoyed that I dare bother him, and also that he couldn't get me to bite on accessories that I made clear I did not need. He did get me to buy the "US" version as the cheaper "import" was not in stock, despite the website advertising "order now". The real downside was how long it took. I placed the order online on a Saturday, and Monday called to see when I could expect my camera since I paid the $70 for overnight shipping. I was told that it would take a couple days to process and I should expect it by that Thursday or Friday. As of this past Sunday, no camera, I call again and was told that it had shipped and that I should expect an email with a tracking number and should have my camera by Wednesday. I finally received tracking information Monday evening, and received that package today (Thursday). Hardly overnight. I may have had a much better experience than some of the nightmare reviews I've read, but rest assured I will not deal with this company ever again.