PrimejacketsReviews of primejackets.com

Jacket was a bit to small. Great email communication for return. Next size up came in about 7-10days. Great quality, good fit.

I had an issue with a jacket that I ordered. The issue was resolved after a few weeks of going back and forth. They did make it right in the end. The second jacket that I received was good quality and good condition.

I was surprised and pleased with the service I received. When I initially ordered the santa costume I used the suggested size reference. When I received it and tried it on it was to small. I opened the site and contacted the company and I received a prompt response. I was sent a replacement and am very pleased with the service and the costume. Thank you primejackets.

It is currently impossible to get a Valkyries Varsity-style jacket locally, in the San Francisco Bay Area. Prime jackets was able to provide one of good quality with very attractive styling. I wasn't sure about sizing but we exchanged emails promptly, several times! They were courteous and prompt. Two people sitting behind me at a game decided to buy one also! At first, I was concerned that the emails and shipping were from overseas but it all worked out wonderfully. Plus the price was the lowest with free shipping as well. I highly recommend Prime jackets!

DO NOT PURCHASE ANYTHING FROM THIS CAMPANY. THEY DO NOT ADHERE TO THE RETURN POLICY!! HORRIBLE CUSTOMER SERVICE! ONCE I GOT MY CREDIT CARD COMPANY INVOLVED 5 EMAILS LATER THEY AGREED, BUT WOULD NOT PROCEED UNTIL I CLOSED DISPUTE. ONCE I DID THAT THEY REFUSED TO PROCEED.

Horrible company as their stuff is made overseas and shipped through customs. I ordered a dodgers World Series jacket and they printed the wrong World Series date. They had 1984, instead of 1981! Also separating words on the back of jacket. Cheaply made product too and too small for an XL. My credit card gave me a full refund, but I still need to return the jacket. The company does not want the item back and wants to give a discount! Do not accept choice one or two for a discount. Request return and a return authorization number. They still want to give a discount and not have me return it. This is fraud! So many mistakes made in their product. Still no return address and they are very secretive. Looks like legal action must be taken against them!

I made a purchase and received an item that nobody remotely matched what I ordered. I emailed the merchant they asked for images of the product…. I sent them the images they requested. They do not honor their return policy. The return policy says they will refund you your full amount as long as the tags are on, the original packaging is available and the item is not worn. All of which was true in my case. My Bank was gracious enough to stop the payment and credit me back what I lost. Do yourself a favor and don’t waste your money. This is a dishonestly run business. And if you were to look up their Pensacola address on their website, it’s an empty parking lot. And my item has a shipping return address from Pakistan. Save yourself some headache and stay away.

I wanted to track my recent order to Primejackets, but unfortunately had misplaced my order number. When I contacted the company for my number, Trustpilot replied to my email in a prompt and professional manner. Upon my request, I received excellent customer service.