Prime Choice Auto PartsReviews of primechoiceautoparts.com

If I could put zero stars I would! My experience with this company was absolutely awful and I would NEVER advise anyone to give this place your business and hard earned money! I ordered my boyfriend a full set of brakes and rotors for his 2007 Cadillac STS, I made sure to put in every detail available regarding his car (order was placed on February 6th 2017). We received the parts fairly quickly and he discovered upon opening them they were not the right ones and would not fit his car. So we began the return process so we could get the proper ones (because you know you need brakes in a car I wasn't just getting them for fun they are a necessity). The company emailed me a return shopping label and that same day we mailed them out (this was in late February to early March that we got the shipping labels). Weeks went by when we were told it would take 3-5 days for them to receive the package back and another 3-5 to process the refund. We called numerous times and they had confirmed that they received the product back and that they just had to process the refund. Each time we called we were told again each time they didn't know if they got the package back yet and got put on hold for 10-20 minutes for them to confirm yet again and when they would confirm again they would say "yupp all good refund will be in your account in 24-48 hours. Here I am on May 8th 2017 and STILL NO REFUND. I've spoken with supervisor after supervisor, and probably every staff member they have trying to get my money back. I'm sure most people just send their product back and assume it went back in their account and leave it at that. I work hard for my money and I keep very detailed accounts for where and when my money gets pulled or deposited. I'm appalled that it has taken over 3 months to get this sorted out and I will NEVER go through this company again. They have horrible customer service and clearly do not appreciate their customers business. I was going to give them another shot and order the new brakes through them but after this whole ordeal I will pay whatever extra I need to to go else where, I suggest everyone else does the same! -very unsatisfied customer

I bought a radiator. It fit my vehicle good. Only thing is in one of the inlets that is supposed to have threads out had no threads. Mind u, it was already installed after I noticed their fabrication mistake. I emailed them today so still gonna wait to hear back from them. Will post again with the result but I do expect a full refund. As of today, I still have not received my refund that they said would take 2-3 bus days... 13 days later still waiting

I ordered a brake kit for my car, all four corners. The rear brakes were correct but the fronts were wrong.... when i contact customer service i was told they can't do a exchange only a refund, but i used the rear brakes.... this is their fault, the item they sent was WRONG. Garbage customer service from people who can't speak English clearly and constantly asking me why they can't understand me. Answer: i am a American!

Exelen parts and cheap

I purchased rear wheel bearing with lifetime warranty. Two years later part is defective. (About 14,000 miles) I contacted Prime Choice and was told a refund would be issued as they have no replacement bearings in stock. I have called 6 times in two weeks now and still no refund. I am told each time I call that I will get a Pay-Pal refund in a "day or so" to "in a few hours". Looks like a big lie to me.

I enjoyed getting the correct parts and the choices I was given between a part or kit and standard or heavy duty. They offered a purchase of an extended warranty on my parts I received them in a timely manner and you can get discount codes on line and free shipping... Thank heaven for primechoiceautoparts.com for making my car repair so much easier.

Stay away. They stole 144.00 from my card. Ordered some parts two weeks ago, havent received them yet. Will not return my money. Stay away

I ordered a part, waited a week still no part. It was very difficult to get customer service, it's been 3 weeks still have not received my money back. Called today now gas to wait another week, we will see what happens this time. Be aware of this company.