Prime Choice Auto PartsReviews of primechoiceautoparts.com

They have the chepeas part ever they are tras. Julio. Is my name I spend over 250 for some cheap material

Awesome shipping and parts worked right out of the box first time

Great quality super fast delivery

I ordered brakes and rotors for my truck. One rotor had a crack in it. I called them and they asked for a picture and took the information. I sent them the pic in an email. They replied within a few moments with a notification that they new rotor was being placed. I received the new rotor a day later via UPS courier. So my experience was pretty good. Just a little upset to start my brakes and then open a brand new box to find a bad rotor. Lesson learned. open everything before starting the work.

I would put no starts if I was able to. I am really angry and upset with this company and its service. I have been fighting with them for 2 days regarding my problem. More than a week ago I ordered parts off their website. 6 days later I receive an email from them stating that the order was cancelled due to "double ordering" A WEEK LATER! My credit card was still charged, and they didnt feel the need to give me back my money. So yesterday I decided to call them in regards to the email and my money. All they can do is cancel the order (which doesnt make sense to me.. cause wasnt it cancelled already?) and when I receive my money back I can reorder it. I wont receive the money untill 24hrs after they release it. I get upset asking if there isnt any other way to send me the parts? Cause I needed it that week. I could not wait any longer than 3-5 business days. The man on the phone says there is not anything he can do but release the money to me and i will get it within 24 hours and reorder it. They do not offer overnight shipping or anything.he also says the reason why It was cancelled was because the credit card did not match the name and address stated on the shipping form. Which I know is a lie because its my information and I know it. Than he proceeds to tell me another reason it was cancelled was because the site was going under maintenance. When sites go under maintenance they are supposed to put a warning about it somewhere legible for customers to see. I kept getting different answers on why It was cancelled when I kept rebutting his reasoning. So I decided that I will pay a little more off another website and not with them. I tell him to release my money to me and fully cancel that order. I come to look at my credit card account today to find that my money still has not been returned. I call the company again complaining about the poor service and improper information I was given. This other man I speak to states that he was told its 24-48 hours until I will receive my money. I get upset cause I can barely understand his english and also being told I might have to wait another day. I can not afford all this waiting and than wait even longer cause I have to order it again from someone else. I ask to speak to a manager cause now I feel I should be compensated in some way cause I need this part for inspection on my car. I was on wait for more than 15 mins waiting for a manager whom I still have not been in contact with. The man I was previously speaking to comes back on the phone once again telling me they have a confirmation number stating they released it. I dont care! I wanted to speak to a manager.. This company is poorly structured and seems like they do not care about their customers. I feel at this point I should be compensated. I wish there was a3r

Do not for any reason do business with this company. They are thieves and con men. They promise to stand behind and honor their products and warranties. They will lie and string you along for weeks constantly losing the information that you send. Please review the one and two star comments on Amazon.com. I think it pretty well sums it up.

Worst company ever (Prime Choice Canada). I went to the Infiniti Dealer and they said that I needed a new front wheel bearing and so I went and ordered my parts for my 2004 Infiniti QX56 for $91 and I got my parts in a week or so. After going to a private mechanic to have the parts installed, I was later notified that I did not need the wheel bearings as the mechanic quickly fixed the wire that the Infiniti Dealer said was "cut and needed replacing". I quickly decided that I better return the part as the return due date was May 23. I called them on Monday May 8th to ask them how to return the parts. They told me they would send me a return procedure by email and that I would receive it first thing Tuesday morning. No email. I then called them again on Tuesday and asked them where the hell the email was. How long does it take to send a damn email? Are they building rockets?! The lady told me it would take 1-3 businesses days. I said okay as I assumed that the previous lady (on Monday) made a mistake or something with how long it would take. 1-3 business days later, its Friday, May 12th. Still NOTHING. I call again this time, Friday morning and the guy named, Tim, tells me that he'll send the email and that it'll take 10 minutes. At this point, I realized that these morons were just playing around and throwing numbers. I said okay as 10 minutes wasn't long. 3 hours later, still nothing and this time I call again YELLING at another lady and she tells me I'll get it Saturday (May 13th) around 2:30PM. It's 7:12PM right now and its Saturday. Still nothing. I have decided to just NOT return the parts as reading other reviews has convinced me that if I do decide to return they will not even give me the money. At least I'll keep the $90 part which isn't too much. I think they realized that they could BS and say that it would take 1-3 business days to get the email so that it could get closer to the due date (May 23rd). They know that the closer we get to the return due date, the more likely I am to not return the part as it is too risky. I will call on Monday just to yell at them once more as I am super angry. If I knew how and where to report this fraud of a company, I so, definitely would!

They sent me the work bff parts a miss manufactured hood, I shipped my parts back when I finally had time being a m-f 6-6 working man and they wont refund my 60$ shipping on their radiator that was wrong In the first place and nkw haven't seen the refund for a month NEVER ORDER EVER