With over 30 years Wholesale Auto Parts experience, direct from the manufacturer pricing, state of the art warehousing, and one million parts in stock Prime Choice Auto Parts is your best choice for High Quality – High Value Auto Parts, including; Brake Parts (Semi Metallic and Ceramic Brake Pads, Rotors, Shoes, Drums), Hub Bearings, Complete Strut Assembly, Wheel Bearings, Starters, Alternators, Chassis Parts (Tie Rods, Ball Joints), Oxygen Sensors, Fuel Pumps, Water Pumps, Axle Shafts, Radiators, Wiper Blades and Catalytic Convertors. Unlike many online Auto Parts websites we are not an Auto Parts Store – we are a Wholesale Auto Parts distributor. All Prime Choice Auto Parts are inspected before they leave our 100,000+ sq ft Auto Parts Warehouse to ensure you receive the highest possible quality Auto Parts for the right vehicle at the best price. Our team of parts experts’ work to get every order picked, packed and delivered when you need it, where you need it, at the best possible price. Our Auto Parts are well priced because we eliminate the Middleman! Prime Choice Auto Parts is a fully owner operated Auto Parts Wholesale Warehouse that sells directly to the consumer.
Prime Choice Auto Parts (primechoiceautoparts.com) has 509 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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509 approved reviews, newest moderated first
Stevey
I confirm all the negative reviews, they're most likely true. They sent me the wrong part and then tell me that they don't do refunds, so I took the loss and reordered when I knew it wasn't my fault. I received the new part and it didn't last a week. STAY AWAY FROM THIS COMPANY... .
Arthur O.
they sent the wrong parts after 5 letters and 4 phone call they wanted me to pay 10% restocking fee plus shipping.I would wind up getting abut $10.00 back. not worth my trouble so I trashed the parts and won't deal with them again I bought through Amazon and the would not help me. so I do not buy auto parts from them.
Mark
Their product is cheap and warranty service is not good. Strut lasted 9 months. Make sure you take the warranty because the part does not last. Original struts were in for 9 years. Brutal
MAXIME C.
Costumers service is totally useless. I have been ordering parts on this website for years and now i order a set of wheel bearing for the cars and they didn't fit. Price for both was 95$. They wanted me to pay the shipping back (60$) plus 10% restocking fees in order to send me the right parts. I ordered the year that was on the identification plate of the veh but according to the vin it is 1 year off. Now im stock with 2 wheels bearing because i refuse to pay like 70$ to ship them back to get a replacement. Customer service doesnt want to do anything. If you can i do recomend to buy somewhere else that you are sure it wont screw you over when its a mistake on the parts. I did filed a waranty claim months ago and still dont have any answer on it.
Zach S.
Terrible company to order parts from. My wife's van was needing a bunch of front end work done. I ordered a 4 piece kit from them which included the two front struts and two stabalizer bar links. I got them in the mail but still needed a few more parts so needed to wait a couple for a couple of paychecks as I am the only one working and my wife is on maternity leave. After getting all the parts we installed them and took it for an alignment and found the struts were making noise. Upon calling auto shack them looked up our parts and told us they were not for our vehicle but one a few years older. They said I must have ordered the wrong parts and that they would not do anything about it because it was my mistake. I looked at my order and it says that I was looking at my vehicle which is a 2013 dodge grand caravan. They had the wrong parts on their website saying it will fit our vehicle and sold me the wrong parts and then blamed me for buying the wrong parts. Then when my wife called them the supervisor refused to talk to her so the customer service agent had to mediate between them and in the end they said we waited to long to call as they have a two week return policy.
Shannon A.
DO NOT BUY FROM HERE!!!!!!! spend the extra money to make sure you do not get ripped off! Ordered part off of eBay. The wrong part was shipped (their error) and they want us to pay shipping to send it back and restock fee of 10%. Multiple calls have been made, they will not let us speak to a supervisor. They said we need to screen shot the post that said the part which has miraculously disappeared. Looked reviews up on BBB and apparently they do this to ALOT of people. SO STAY AWAW FROM THIS SITE AND AFFILIATES.
Roman S.
DO NOT BUY FROM THESE THIEVES
Danny J.
I also am trying to write about Autoshack.com for some reason it is giving me a different name here. I’d like to give a 0 but can’t. This is the complaint I filed with the BBB regarding the office in NY On August 11, 2019 I ordered a radiator for my friend’s2007 Honda Civic. The computer said there was an error and could not process the order. We tried it again and the order processed. The total purchase was $67 and change. $20 of that was shipping. A few days later The radiator arrived then either the following day or the day after that, a second radiator arrived. I immediately asked my friend if she was charged twice and she said yes. So since it was after hours I sent them a message on their website. After about a week and a half I heard nothing back so I finally was able to call them during their business hours since I live in Hawaii. I was told I could return the item no problem. When I received the email that’s when I learned that I had to pay for shipping back which was $20 and I would only get a refund -10% for restocking. Which would leave me about $18 out of the $67 original investment. I called and asked them what the reason for this was and I was told that the company sees the fault of the double order as being my own. That is their company policy and nothing can be done about it. I asked if there was a manager or someone I could discuss the issue with and they said absolutely no one was available to help me.