Price Self StorageReviews of priceselfstorage.com

Response from Price Self StorageDec 19, 2017

Dear Kathy, Thank you for your feedback. It is very important for us as we are always looking for ways to improve. I am surprised to learn that cart availability is an issue. We don’t usually hear this as a concern. Perhaps they carts were in use at the same time you were attempting to use them? Nonetheless, we are taking this into consideration. Same goes for the proof of insurance process. We hear you and will look into making that easier. As for the rate increases, we do two per year typically. This is a standard practice in the storage industry. We maintain some of the highest quality, cleanest properties in the business and it is sometimes necessary to adjust tenant’s rates. The rental rate is not guaranteed for the life of the rental and is disclosed as such in the lease. However, we want to improve so would like to look at better ways of communicating that to tenants at sign up. Thank you.

Response from Price Self StorageDec 19, 2017

William, Thank you for giving us your feedback. We are always looking for ways to improve. I am sorry that you’re unhappy with our rate schedule. We do typically have two increases per year, not 3 or 4. We operate much like apartment communities, hotels and airlines, and rates are impacted by insurance, wages, taxes, utilities and property maintenance. Our tenants have an expectation of excellence that we strive to deliver every day. Our properties are some of the cleanest and best maintained in the industry. I am very sorry that you had a problem getting your online account setup. We are constantly working with staff to improve their knowledge so they can better assist our customers. I simply don’t know what went wrong there. We’ve worked hard to make the online account process a simple one. Everything you’ve posted is being taken into consideration, and we do appreciate your business.