Price Self StorageReviews of priceselfstorage.com

Response from Price Self StorageJan 29, 2021

Hi, the Protection Plan provides limited coverage for specific damage. It allows for a claim to be submitted without any deductible, which may be the case with insurance policies. Because the Protection Plan coverage is limited, we encourage tenants to carry home owner’s or renter’s insurance that extends to their stored belongings to ensure full coverage of their items. Of course, tenants should check with your insurance agent to be sure their policy extends to stored items. As you noted in your review, we do allow tenants to opt- out by providing proof of insurance. But if tenants do not have their own insurance, we offer the Protection Plan for at least some coverage for damage that can occur. Thank you

Response from Price Self StorageMay 31, 2018

Dear Ryna, We regret your recent visit with us was not up to the standards we strive for, and we're very sorry for any miscommunication that occurred. Your feedback helps us identify how we can improve.

Response from Price Self StorageMay 2, 2018

Terri, We regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. All reviews are important to us, and reviews help us identify ways we can improve. The experience you describe is contrary to our mission to provide excellent customer service. Obviously, some things could have been done better on your initial visit. However, it is true that not all promotions are available for all units. Thankfully, we were able to accommodate you on the pricing that you were expecting, but we regret that it took longer than expected. As for the elevator, we work with a third party for repairs and maintenance and make every effort to limit the impact to our tenants. The last thing we want is for you to be inconvenienced. We’re very sorry that your experience was less than stellar and hope that you’ll be patient while we address some of these issues and follow up with our staff to ensure they are providing you with accurate information and excellent customer care. Kelly M. – Marketing Manager ([email protected].)

Response from Price Self StorageApr 13, 2018

Mario, I apologize that you had a negative experience with us but would appreciate the chance to turn your experience around. Will you allow us to address the situation that you’ve described? We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please email me at [email protected]. Include your account name, and unit number, so that I can find you in our system.

Response from Price Self StorageApr 10, 2018

Dear Armand, Thank you for taking the time to give your honest feedback. We want you to know that our access hours have been determined after careful consideration. It has been our experience over the years, that the 7PM closing time promotes a more secure facility for all tenants and their belongings. We have found through experience that it is not in the best interest for the majority of our tenants that people to be allowed access in the later evening hours after our office is closed and management and staff are not present. We do have many properties where management is housed on the property, but those employees maintain business hours and are only available for emergencies after the property has closed. We are sorry if you have been inconvenienced in any way. We do post a 6:45PM last entry so that our staff can walk the property and ensure that all tenants have indeed exited the facility, thereby securing it for after hours. Again, thank you for your comments. We appreciate all reviews and continue to look for ways to improve.

Response from Price Self StorageApr 5, 2018

Hello, we are disappointed to see your low star rating and the experience you describe is contrary to our mission to provide excellent service and thorough explanations. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to me at [email protected] - and be sure to include the account name and your unit number. Thank you. Kelly M. - Marketing Manager