Price Self StorageReviews of priceselfstorage.com

** when I shared with the front desk/management the resolution offered here on tristpilot, nobody knew what I was referring to, and claimed they couldn’t honor the offer to move my unit, meaning I would have to go through emptying and moving my storage unit over again (with the same initial problem of not having a Dollie that could fit past the hallway where I have a unit). They said there are no notes in the system and are completely unaware of the situation. This is despite talking to someone else at the front desk who said they would arrange to move my unit and call me back, (I didn’t receive a follow up call). The biggest inconvenience at this point is having to move units twice due to their failure to communicate that I was given a unit that cannot be accessed by their Dollies/carts. (The unit is down a hallway With a much narrower door than the first hallway) Everyone seems to give a scripted response that there are smaller carts available, but in at least four trips, I’ve never seen them and certainly no staff member has offered one after I’ve requested. (Even when no other cars are on the storage property they say that these extra carts are probably being occupied by other movers.) There’s a general feeling here of “tell customer what they want to hear, but let them deal with it on their own later” ——————— Original Message: Yelping this. I’m disappointed. The staff is friendly but I was charged a fee that is unfair and based on their negligence. Also i kept running into problems that made my trip extremely time consuming and INEFFICIENT . when I was switching units I wasn’t made aware until mid move that the unit I was moving into doesn’t have a corridor large enough for the Dollie to pass through. Supposedly there are carts on site but I was one of the only people there and none of these smaller carts were to be found. To make a long story less long, it increased our work load and the timing it would take had we been able to unload our Dollie in front of our unit. we were forced to take everything off the large Dollie then drag or carry it down the hall to the unit. By the time we finished it was already time to go and we left a few cardboard boxes as we were told it would be ok if we left some things. The cardboard boxes could have been put in our unit but we left because they were closing up which posed another problem. My Id for the Dollie rental was still at the office. On top of that I was told to go back to office (which is pretty far away, this is a very large wherehouse) and I was locked out. The Dollie I used I couldn’t even stick the chain back into the machine to refund my coin to get my drivers license back and there was no one to assist me. Fortunately a lady I didn’t know was able to call the manager to have her open the office and give me my license back after a 15 minute wait outside in the dark by myself. I can’t believe I wasnt told prior to moving units that I would be in a unit that I can’t pull a Dollie to the front of. I am astounded they would then charge me a fee for cardboard boxes I didn’t have time to move into my unit because they were closing. Then to go through the ordeal with trying to get the Dollie returned and chip out to wait an extra 15 minutes after closing to get my drivers license back. Again very friendly staff but in terms of support or vision for helping customers to achieve a seamless and efficient experience is sorely lacking.

Upon arrival, there was a wait due to being understaffed. I was able to understand at the time because it happens, but the experience has only gone downhill from there. I asked about the free truck and driver offered for new customers due to needing to move out the next day, was told that they would get back to me. After reaching out the next morning, I was told that the truck was no longer available, and that the one opening they had available for that day had passed. In order to make it up to us, they unlocked one of the carts in lieu of providing the complementary token. Just two days ago, my husband and youngest son spent two hours trying to get into the building due to the door being broken. When my husband needed to get into the space, he was told that there was no way that anyone would be able to get in until the door was fixed and that they were waiting for someone to fix it, no ETA available. He was also told that there was no way that they could be let into the building until the door is fixed. This experience has been more of a headache then it needed to be, and I won't be using them again.

Zero customer retention due to unreasonable price hike every 4 months. No trash can on site (Santee, CA). The access panel to punch in the code is hard to reach on exit. The "mandatory" protection plan is useless and unnecessary for people that don't need it. I moved from 10x10 to 10x5 to 5x5 and the only reason I still have a storage unit is because of high sealing on the 3rd floor. Can't talk to anyone (because they need to reach out to supervisor, or regional manager 1st for approval). No onsite parking enforcement. People park however they want. Homeless people on site: from using toilet to simply roaming around walking through an unlocked walking door/gate. Shall I go on?

people that have been renting from you for years do not get treated with the same incentives as someone who has no history with the company. I have auto pay, and usually every 4 to 5 months, i can expect a rate increase for no apparent reason. customer service is nice, but management is horrible that long term clients aren't treated fairly as new clients to lure people into renting a space at the facility.

I find some of the staff here to be very rude and invasive. I also think that the set up in general, a one way road through the entire storage facility, is frankly dumb and annoying to me as a storage unit renter. I also find that the area where you load and unload is very small, narrow, and gets jammed up a lot. and finally, when i was moving into the unit and still to this today, the 7 closing time of the facility is too early for me and inconveniences me

There are pros and cons. Pro: the facility is clean and has bathroom facilities. That being said there are several cons: the most egregious issue is the constant rent increases. Im now paying double of what i started at. They raise your rent 3 or 4 times a year. Im even paying more than a new customer would rent the same size unit. Not fair! The staff cannot help with any issue, such as not being able to link a unit to my online account or adjust the outrageous rent and rental fees. There you have it my feelings regarding Price.

Self-storage does not take payment over the phone, I guess it was designed that way, so the customers can go in and deal with the lousy service.