Price Self StorageReviews of priceselfstorage.com

Response from Price Self StorageApr 5, 2018

Hello, we are disappointed to see your low star rating and the experience you describe is contrary to our mission to provide excellent service and thorough explanations. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to me at [email protected] - and be sure to include the account name and your unit number. Thank you. Kelly M. - Marketing Manager

Response from Price Self StorageApr 4, 2018

Dear Rene, Thank you for taking the time to provide us with honest feedback. I am disappointed to learn that you’re unsatisfied with the measurement of your storage unit. It is absolutely not our intention to confuse or misrepresent the size of a unit. We make every effort to approximate a unit size. I do appreciate you bringing this to our attention, it may be that we need to examine the unit and potentially reclassify the unit to a more appropriate approximation. Please note that we do disclose on our website the practice and encourage tenants to visually inspect a unit prior to signing a storage agreement. Here is the full disclosure, which is very similar to practices in use industry wide. “Advertised unit sizes are approximations and for comparison purpose only. Units may be materially smaller or larger than the approximations provided herein or in any related advertising or other documents. The square footage size approximations provided herein or in any related advertising or other documents are quoted as nominal conventions, not actual dimensions and should be used for illustration and comparison purposes only. The unit may be uniquely or irregularly configured and may contain unique or irregular features, including without limitation, poles, bulkheads, columns, or curbs. Customers should inspect and/or measure the unit before executing a rental agreement.” Thank you – Kelly M. – Marketing Manager. ([email protected])

Response from Price Self StorageApr 2, 2018

Dear James, It is true that your original rate is not guaranteed for the life of your rental. We operate much like apartment communities, hotels and airlines, meaning rates can change based on economic factors such as wages, utilities, taxes, insurance and maintenance. Our customers expect a level of excellence, cleanliness and security, and we work hard to deliver that each day. Our pricing and rate schedule is consistent with other storage industry operators. We do appreciate hearing from you about this, as it gives us the opportunity to improve.

Response from Price Self StorageMar 23, 2018

Hi Joyce, I wanted to let you know that we hear you. We have taken great care in determining the access hours for our facilities. Over the years, we've determined that all tenant's belongings are more secure when we do now allow 24 our access. It is really for everyone's benefit that people aren't allowed on the property at late or very early hours. I'm truly sorry if this is an inconvenience for you. - Kelly M. - Marketing Manager.