PreziReviews of prezi.com

I was refused a refund for the subscription they charged me for. I simply wanted to download MY creation and was forced to put in credit card information! This is a scam that is done to take people’s money! It shouldn’t be allowed. I think it’s crazy that I even have to pay to download my creation. I will never use prezi again because this is just ridiculous. I can’t believe I am being charged nearly $50 to DOWNLOAD A PRESENTATION. I have no use for Prezi otherwise, especially a year’s worth of a subscription for ai that I certainly have no use for. Just scamming people out of their hard earned money is never okay. Never again.

28th March 2026 Update: It has now been over 2.5 months since Prezi's last response on January 21st where they claimed "we've ensured that no future renewals will take place for this account." Guess what? Still no refund. Not a single cent returned. No follow-up email. No resolution. Nothing. Their Trustpilot reply was nothing but damage control — a performative "we're sorry" designed to make them look responsive to anyone reading this review. Behind the scenes? Complete silence. They pocketed my $216 for a service I never used past the trial and have zero intention of giving it back. Let me summarize the timeline for anyone considering Prezi: 25/12/2025 — Started 14-day free trial 12/01/2026 — Charged $216 annually without active usage or willing confirmation 13/01/2026 — Contacted support immediately, was told "too late, we already billed you" 21/01/2026 — Prezi replied here on Trustpilot, promised to "take another look" 28/03/2026 — 75 days later. No refund. No contact. No resolution. Their own logs confirm I never used the product after the trial. They admitted they stopped future renewals — which means they acknowledge I'm not a willing customer. Yet they still refuse to return the money. If that's not theft dressed up in corporate politeness, I don't know what is. This is not a company that made a billing mistake. This is a company whose business model relies on trapping people into annual subscriptions through free trials, then hiding behind "policy" when caught. This is a scam pattern. To anyone reading: do not enter your payment details on Prezi. And Prezi, if you're reading this too — you still owe me $216. The next step is a chargeback and a consumer protection complaint.

Nasty, I don't even know how they got my credit card #. They have a lot of tricky stuff and not much to help with billing problems or "canceling" a subscription. 14 day trial, I exited out before selecting a plan. Got drilled for $180 on a personal credit card when I would have used a business card for a business expense like this. Again I do not know how they got my card info to charge.

I want to share my experience so others don’t fall into the same trap I did. I signed up for what appeared to be a free trial because I wanted to briefly test the platform. At no point did I intend to continue with a paid subscription. However, before I realized it, $48 was charged to my account for a subscription I never planned to keep. As soon as I noticed the charge, I contacted customer support immediately. I politely explained that the subscription renewal was not intentional and requested a refund. Considering the situation, I expected at least some level of understanding or flexibility. Instead, my request was flatly rejected. No attempt to help. No effort to resolve the issue. Just a cold response stating that their decision was final. For a company providing a service that already feels underwhelming in quality, this level of customer treatment is extremely disappointing. Charging customers through a trial system and then refusing any reasonable refund request shows a serious lack of respect for users. This is not just about $48 — it’s about fairness and transparency. Many people sign up for trials to test services. A responsible company should understand that mistakes happen and support customers rather than hiding behind rigid policies. So here is my warning to everyone: ⚠️ Be extremely careful with their “free trial.” ⚠️ Double-check everything before signing up. ⚠️ Do not assume customer support will help if something goes wrong. I am still requesting that the $48 charge be refunded, as the subscription continuation was never my intention. Until this issue is resolved, I strongly advise others to avoid this service and look for alternatives that respect their customers.

Had a very disappointing experience with Prezi’s billing and customer support!!!!!!!!!!!!! I was charged $48 for a subscription I did not intend to continue, and this money was already planned for my monthly bills. I reached out to Prezi support to explain my situation and kindly request a refund, but they refused and said their decision was final. While I understand companies have policies, a little consideration for customers facing genuine difficulties would go a long way. This experience left me frustrated and disappointed. I would caution others: NEVER EVER TAKE THEIR TRIALS.

I used Prezi many years ago in a professional setting and was quite pleased with it. I’ve been retired for many years and was heading a fund-raising project for my Rotary club. I bought a basic subscription and worked on this project while recovering from a spinal fusion. The fund raising event was important for helping people without water build wells. It was so important to me that I purchased it with my own funds, I have not kept in touch with technology and found the service somewhat unwieldy. Thus I needed to upgrade to the premium subscription in order to get help with basic functionality. A fellow Rotarian, who was trained in this program, was also unable to help solve these problems. The verbal instructions were not the same as those found over much time searching through the help available on site. I received a message from Prezi stating that my subscription was to be renewed, and I immediately canceled it. Nonetheless I was charged close to $400 on my credit card. I was not aware that I needed to cancel the subscription prior to the expiration of the year I thought I was purchasing it for. I explained the situation and was basically told I was required to pay for another year’s subscription for a service I have no use for. It was explained that this is legal to do. Maybe so, and likely I should have known I needed to cancel. However, this is a predatory practice, and I suppose I erred by not knowing this. I would not recommend this program to anyone. I’m very disappointed in how this company operates.

Public presentations mean that really anyone can view them, they are literally accessible by the web by default and anyone can look into it. Surely this is a security issue, even when I delete the project, information about the presentation is still viewable from a google search which is very disappointing and a real violation. It makes no sense for this to be the default as a lot of people have sensitive information that they only wish to share with certain parties in these presentations. I reached out to Prezi to address this and they have not replied, I wish to remove this straight away.

SOMETHING WENT WRONG..!! I keep getting this when I submit the slide details. I have resorted to doing it myself. I did Like the presentation, but I ended up doing so much of the work myself that the whole point for getting it went out of the window, especially when I have to submit my file or prompts twenty time and just get: SOMETHING WENT WRONG, every single time. I checked their status, everything seems to be fine. But, it's not. I ended up cutting the slides down from around 20, to four or five, and it still wouldn't do anything. What a waste of valuable time..!!