PrettyLitter Reviews | Read Customer Reviews of prettylitter.com

PrettyLitterReviews of prettylitter.com

4.62,395 reviews
Pet Stores
Los Angeles, California

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PrettyLitter

About PrettyLitter

PrettyLitter: The Smartest Choice for Cat Health & Odor ControlPrettyLitter is the revolutionary, health-monitoring cat litter that helps pet parents keep their feline friends happy and healthy. Unlike traditional cat litter, PrettyLitter changes color to alert you to potential health issues such as urinary tract infections, kidney problems, and metabolic disorders—giving you peace of mind with every scoop.Made with ultra-lightweight silica gel crystals, PrettyLitter is 99% dust-free, low-maintenance, and offers superior odor control, making it a purr-fect choice for cat owners looking for a cleaner home and a healthier pet. Our advanced formula absorbs moisture and eliminates odors without the use of artificial fragrances, so both you and your cat can breathe easy. Plus, one bag lasts an entire month, reducing waste and simplifying litter box upkeep.PrettyLitter is delivered straight to your door, ensuring you never run out of fresh litter. With thousands of five-star reviews from happy pet parents, we’re proud to be a trusted name in cat care.Join the PrettyLitter family today and experience the benefits of a smarter, healthier litter solution. Because when it comes to your cat’s health, seeing really is believing!

PrettyLitter (prettylitter.com) has 2,395 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: prettylitter.com
Website: prettylitter.com
Category: Pet Stores
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 67% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PrettyLitter reviews

2,395 approved reviews, newest moderated first

Joni Z.
Jun 9, 2026
Oh my God!!!
Oh my God!!!! It took me 30 minutes chatting with a bot and then a person (maybe) just to change my payment method. Anything they told me to click on wasn’t there. Typing question after question and getting answers to what I didn’t even ask. I absolutely love the Pretty Litter products. “Customer Service”? Not so much.
Response from PrettyLitterJun 10, 2026
Hi Joni. We appreciate and welcome all feedback, whether it’s complimentary or critical of PrettyLitter. We purr-ride ourselves on providing our consumers (and their fur friends) with amazing litter and exceptional service. If this was not your experience, we apologize and would love to learn more to see how we can help. Please email us at [email protected] and include "TrustPilot Review" in the subject. We’ll pair you with a support specialist right away. We look forward to connecting with you!
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Marianne P.
Jun 9, 2026
I like the product
I like the product, it is working well with my cat. It does everything it says it's supposed to do. However, I have way too much product right now. I need to stop the deliveries for now. I don't even know how I got on this delivery schedule..... Please tell someone there, to STOP delivering. I'm sorry, it was my problem with ordering, three bags at once!
Response from PrettyLitterJun 9, 2026
Thanks for sharing your experience, Marianne! We're so happy to hear PrettyLitter was a purr-fect match for your little one! 🐈 We’re sorry you ended up with more litter than you needed though. The good news is that your PrettyLitter subscription is fully customizable — you can pause, adjust, or cancel anytime to match your needs. If you’d like help getting that updated right away, feel free to reach out to us at [email protected] or log into your customer portal to make sure everything is set up the way you want. ❤️
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Biviano C.
Jun 8, 2026
I was double billed and sent two…
I was double billed and sent two shipments. It’s been a week now (June 8) and the company still has not replied. I’ve sent them a second email. Still waiting. I canceled my subscription due to poor customer service and also learning how long it took to get other customers issues resolved. Some with the same problem I have. I had one subscription and was double charged and sent 6 bags. All I want is a refund for the unauthorized charge to my bank account and to be able to ship back the extra bags in their original unopened packaging. The boxes also arrived in poor condition with both of them almost falling apart as I was bringing them into the house after they were delivered
Response from PrettyLitterJun 9, 2026
Thank you for sharing your experience, Biviano. We’re really sorry for the frustration this caused, especially around the duplicate shipment, unexpected charge, and the condition your delivery arrived in. It looks like there were two active subscriptions on the account, and while you were able to cancel one, the second remained active and generated an additional order. We also understand your concern about not receiving a response from our support team— at this time, we weren’t able to locate recent correspondence tied to your account, and we’re sorry if your outreach didn’t reach us. Our Customer Care team has since worked with you to help get this resolved, and we appreciate the opportunity to make things right. If anything still needs attention, please don’t hesitate to reach back out.
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Desi A.
Jun 6, 2026
The product speaks for itself
The product speaks for itself! Incredible! I tell every cat owner I know about it. No more smelly litter. I even had the self cleaning expensive littler box and know I use the pretty litter box, because its pretty and there is no more smell, no more smelly pee. Best change ever in litter!
Response from PrettyLitterJun 8, 2026
No more smelly pee? We’ll take that as a purr-fect review! 😸 Thanks for giving PrettyLitter a try and for telling all your fellow cat lovers about it. We’re so happy it’s been the best litter switch you’ve made! 🐾 Thank you, Desi!
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C K.
Jun 6, 2026
I’m in the transition phase of moving…
I’m in the transition phase of moving from a clay litter to Pretty Litter. It is far cleaner than any of the litters I’ve tried, and that ranges buckets to bags. The cats don’t track like they did with the others. They seem to like it better, too. My only reservation is the price. It’s great product, though.
Response from PrettyLitterJun 8, 2026
Thank you for sharing this! We’re thrilled to hear PrettyLitter has been such a strong fit in many ways and helping keep things fresh at home. We know pet care costs can really add up, and we truly appreciate you choosing us. If you ever want tips to help get the most out of each bag, we’re always here for you. 🐾
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Tina Casey J.
Jun 5, 2026
Customer service is amazing
Customer service is amazing, kitty litter is the best! It takes a huge load off my mind to know my baby is healthy (and I'll know quickly if he isn't). Shipping is fast. Price is great for what you get, AND the savings thru subscription are substantial!
Response from PrettyLitterJun 5, 2026
Thank you so much, Tina! 🐈️ Stories like yours mean the world to us. We love hearing how PrettyLitter is helping you stay on top of your kitty’s health! And we're so glad it brings a little more confidence and care to your day-to-day. ❤️ Here’s to many more fresh, hassle-free days ahead!
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Shelly
Jun 5, 2026
This pretty litter is great
This pretty litter is great. No smell no dust. And every month I get my bags of pretty litter makes it easy to remember to wash out the litter boxs I have. (5)....I do clean the boxs 2 times a day with 5 cats .the poop. Then put new pretty litter in once a month.
Response from PrettyLitterJun 5, 2026
Love this, Shelly! 😸 Fresh air and an easy routine are the dream, and we’re so happy PrettyLitter is delivering both for you. A quick scoop, a little stir, and you’re good to go—no smells sneaking up on you. Thanks for sharing the joy with us! 🐾❤️
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James B.
Jun 4, 2026
Service
I was disappointed that the litter was noclumping. Cat urine goes to bottom of the pain causing odor and pain washing. I emailed and chatted to stop my auto shipment un May. Thought it was handed until I got notice of a June shipment. Finally got a real person in service. They agreed to give ne a free return. I explained the issue last month and was told u only have 14 days to make a return. Basically told, too bad. They did agree once I got the latest shipment to call for return label. Also was told they make a clumping product. Was never offered it before?Got delivery yesterday and called today. Up to 14 days to process. Jay the customer service guy was great and agreed to try to get return on previous order.
Response from PrettyLitterJun 5, 2026
Hi James, thanks for sharing your experience. We’re sorry to hear about the odor issues and the confusion around canceling and returns—that’s frustrating, especially after multiple attempts to get it resolved. We’re glad Jay was able to help, but this should have been smoother from the start. Our team will be reaching out shortly to follow up and help make this right. ❤️
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