PrettyLitterReviews of prettylitter.com

I’m actually not editing but I’m stating that your call center , ticket # center and weekend service (when I tried to leave a message) leaves a lot to be desired. Coming back to me and saying you were waiting for me to fix my own problem is certainly questionable. Had your weekend service been able to operate, the message would have gotten to you sooner and I know now I should have denied delivery. Your answer to my problem certainly puts you in an angelic light but you and trust pilot should be able to put all of this together to see this train running down the track to make you look so righteous Didn’t read my emails, asked me if I solved the problem (what?) tried to cancel my subscription no one looked into it, so I received a 50.00 box of perishable (cans of cat food perishable another what?) along with other $50 that my cat HATES And yes I know about your no return policy and I know no one pays attention to the customer emails so this situation would not have happened. YOU Issued a case number and asked me if I solved it (me?) Called to insure everyone got my 1st message saying don’t send me anything, since it said over the weekend leave a message; the answering service was chopped up and couldn’t understand anything HOWEVER I thought my first email saying don’t send me anything else would be sufficient …..it was a waste of my time

I personally like this litter. My husband does not. He hates the smell after the first couple of weeks. We stir it often but it does still smell. My one-star review is for their cancellation policy. You can't cancel online. You have to cancel thru chat or email. I chose to email. It auto populates when you choose email. I sent a very clear email requesting to cancel as my husband does not like this litter. They never responded and they sent a whole other order. They text AFTER the order has gone out so there's nothing I can do about it but call them and message them and waste a bunch of my time only to find out that we will now have to return the litter in order to get a refund. The kicker is they say they have no record of my email (even though I sent them the screen shot of my sent mail with the date and their correct email address and everything). What kind of business does this?? You can only cancel by email or chat and then they say they don't have a record. For this reason alone I would never ever order this litter again (even tho I like it). BAD BUSINESS!!!

I have been using PrettyLitter for a few months for my 3 cats. The product is fantastic and has eliminated all smells, floor mess and their paws are clean. All issues are handled quickly with understanding. I will not go back to traditional litter again.

Had cats all my life. And this is by far the worse cat litter I have ever used. Doesn't absorb and lock in urine like it says. Stinks, gets tracked all my floor even though my cat uses her mat to clean her paws exiting the litter box and doesn't last long at all. Because it doesn't absorb urine it's sitting at the bottom of the box.

It was soveasy to cancel my on going order and i told them i would order when i needed it

The litter is great - no odor, and not necessary to clean often. The customer care is easy, knowledgeable, and get any help you need. I recommend Pretty Litter!

No more lugging bags of kitty litter home from the store it comes straight to your door, If you need the deliveries adjusted they're willing to do so.

Great service.helpful