Kathy H.
Reply to your response
Since there is no place to reply to the comment from my review I will say that it's interesting that you were able to check the email communication. I dont believe I provided that information. It was indeed a templet that was just like the previous one. So if it wasn't a bot then your staff sent the same email that solved nothing. I can't even cancel my order for delivery because your real person just keeps sending the same template response. I will not do any further business with a company that has not been honest.
Response from PrettyLitterFeb 4, 2025
Hi Kathy. We appreciate the follow up. We are sorry to hear your PrettyLitter experience did not meet your expectations. We totally understand if this ordeal has influenced your decision to shop other litter solutions, but we are still very thankful you decided to at least give PrettyLitter a try! If you have a change of heart in the future (and we hope you will) please let us know! Email us at [email protected] and we'll be here to assist. Have a great day!