Ann-Karoll P.
I got scammed my second time ordering
I got scammed my second time ordering. I placed an order 6th august 2025. The site said the order was delivered the 19th august, yet I never received the package. I tried contacting their customer service email and instagram multiple times, I was completely ignored and ghosted. No replies at all. I’m very disappointed as the first order went well. You can’t just ignore your customers the moment something goes wrong, it’s very unprofessional. I highly don’t recommend buying from here. I hope this message will finally make them stop ignoring me 😒
Response from Pressie NailsJan 26, 2026
Hi, I’m truly sorry you’ve had this experience — and I completely understand why you feel this way. If you didn’t receive your parcel and you’ve had no reply, that’s not acceptable. We have tried to email you already 3 times but we do not have any feedback from you, so to fix this immediately, please send us (here in reply or by email) your order number + the email used at checkout. We will check the tracking details and carrier status the same day. If the carrier marked it as delivered but you didn’t receive it, we will open a delivery investigation and offer a solution (replacement shipment or refund, depending on the outcome and delivery proof). If you were missed by our support, I sincerely apologize — we’re a small team and it sometimes happens during peak periods, but you should never be left without any response. We want to make this right and we won’t ignore you — please come back to us with your order info and we’ll handle it. Pressie Nails Team